Shop Manager

LLOYD'S REGISTER INTERNATIONAL; Greater London; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

24 days’ holiday + bank holidays

Matched pension up to 5%

Cashback and discounts on high street

Travel season ticket loans

Enhanced sick pay

Free DBS check

£350 refer-a-friend scheme

Access to 100+ training courses

Wisdom wellbeing app

Job summary

Sense is recruiting a Shop Manager for our Deptford High Street shop in Greater London. The role is 37.5 hours per week, permanent, with a salary of £25,740 plus Inner London Allowance of £3,090, and a £13.20 per hour base rate equivalent. The post is based in London with flexible hours across Monday to Sunday.

The successful candidate will lead a team of volunteers, ensure superb shop standards, drive stock generation and community engagement to maximise income for the charity.

Qualifications

• Self-motivated and creative individual with strong communication skills.
• Experience leading a team to deliver excellent customer service.
• Ability to work in a charity retail environment and manage volunteers.

Responsibilities

• Building, training and inspiring a great team of volunteers.
• Delivering superb shop standards, offer and customer engagement.
• Driving stock generation and community engagement.

Skills

Team leadership

Excellent communication

Customer service

Volunteer management

Job description

Shop Manager

Overview

• ID

  322195

• Salary

  £25,740 per annum (plus inner London allowance of 3,090 per annum)

• Type

  Permanent - Full Time

• Location

  Deptford

• Hours

  37.5 hour per week

• Closing Date

  20/09/2026

• Downloadable Files

About the role

Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!

Sense is currently recruiting for a Shop Manager to work 37.5 hours per week at our shop in Deptford High Street, Greater London, on a permanent basis, paying £25,740 per annum (£13.20 per hour), plus Inner London Allowance of £3,090 per annum (£1.58 per hour). Hours are worked flexibly across Monday to Sunday.

This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity.

Some key areas of ownership for the successful applicant include:

• Building, training and inspiring a great team of volunteers
• Delivering superb shop standards, offer and customer engagement
• Driving stock generation and community engagement

Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.

Key skills and experience:

• The successful applicant will need to be self-motivated, creative, be a great communicator and positively committed to working in charity retail.
• Experience of inspiring a team to provide excellent customer service.
• An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
• Experience of working in a retail environment or within a team leader position.

This position requires the applicant to be willing to work Bank Holidays and weekends as required, and it is desirable that they have flexibility to work across 7 days of the week.

Benefits

• 24 days’ holiday + bank holidays; increasing with length of service
• Matched pension contributions up to 5%.
• Cashback and discounts on high street brands (including 10% off Sense shops)
• Travel season ticket loans
• Enhanced sick pay
• Free DBS check (if required)
• £350 refer-a-friend scheme
• Access to 100+ online and face-to-face training courses (including the Care Certificate)
• Free access to the Wisdom wellbeing app

About Sense

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a disability confident leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/

Closing Date

20/09/2026