Shop manager

LLOYD'S REGISTER INTERNATIONAL; Taunton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Holiday allowance

Pension contributions

Shop discounts

Travel loan

Sick pay

DBS check

Refer-a-friend bonus

Training courses

Wellbeing app

Job summary

Sense is seeking a Shop Manager in Taunton for 37.5 hours per week on a permanent contract, with a salary of £25,740 per annum (£13.20 per hour). Shifts cover Monday to Sunday, including bank holidays. The role leads a team of volunteers, drives standards and customer service to maximise income for the charity.

Join Sense’s network of over 120 shops, focusing on community engagement and stock generation while delivering excellent customer experiences in a welcoming environment.

Qualifications

• This person will be self-motivated, creative, a great communicator and committed to working in charity retail.
• Experience of inspiring a team to provide excellent customer service.
• Eye for detail ensuring a safe, clean, and inviting environment for customers, staff, and volunteers.
• Experience of working in a retail environment or within a team leader position.

Responsibilities

• Building, training and inspiring a great team of volunteers
• Delivering superb shop standards, offer and customer engagement
• Driving stock generation and community engagement

Skills

Self-motivated

Creative

Communication

Team leadership

Customer service

Attention to detail

Retail experience

Job description

Shop manager

Overview

• ID

  323314

• Salary

  £25,740

• Type

  Permanent - Full Time

• Location

  Taunton

• Hours

  37.5

• Closing Date

  15/09/2026

• Downloadable Files

About the role

Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you love to work for a charity where we believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential? If so, this could be the job for you!

Sense is currently recruiting for a Shop Manager to work 37.5 hours per week at our shop in Taunton High Street, Devon, on a permanent basis, paying £25,740 per annum (£13.20 per hour. Hours are worked flexibly across Monday to Sunday.

This is an exciting time to join our team and work in our network of over 120 shops as we continue our exciting shop growth programme. We are looking for someone to lead and inspire an enthusiastic team, drive delivery of standards, operational and customer service excellence - all to maximize vital income generation for the charity.

Some key areas of ownership for the successful applicant include:

• Building, training and inspiring a great team of volunteers
• Delivering superb shop standards, offer and customer engagement
• Driving stock generation and community engagement

Each year, over four million people buy an item from us, so our shops play a pivotal role in raising brand awareness and income to make a difference to the lives of the people we support.

Key skills and experience:

• The successful applicant will need to be self-motivated, creative, be a great communicator and positively committed to working in charity retail.
• Experience of inspiring a team to provide excellent customer service.
• An eye for detail that will ensure a safe, clean, and inviting environment for customers, staff, and volunteers.
• Experience of working in a retail environment or within a team leader position.

This position requires the applicant to be willing to work Bank Holidays and weekends as required, and it is desirable that they have flexibility to work across 7 days of the week.

Benefits

• 24 days' holiday + bank holidays; increasing with length of service
• Matched pension contributions up to 5%.
• Cashback and discounts on high street brands (including 10% off Sense shops)
• Travel season ticket loans
• Enhanced sick pay
• Free DBS check (if required)
• £350 refer-a-friend scheme
• Access to 100+ online and face-to-face training courses (including the Care Certificate)
• Free access to the Wisdom wellbeing app

About Sense

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a disability confident leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential. For more information please visit: https://www.sense.org.uk/about-us/equality-and-diversity/

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

Closing Date

15/09/2026