Assistant Shop Manager - Surbiton

Scope; Greater London; On-site; GBP 20,000 - 21,000; Part time

Benefits offered by this job

35 days holiday

Company pension

Training & career development

Discounts

Job summary

Scope’s Surbiton shop is seeking an Assistant Shop Manager to work 28 hours a week, supporting the Shop Manager to run daily operations. You will help increase sales, manage costs, and motivate a diverse team of staff and volunteers.

With a background in customer-facing roles, you will thrive in a target-driven, fast-paced retail environment, delivering excellent service while promoting Scope’s values in the local community.

Qualifications

• Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retail or other service-based environments.
• Experience working in a target-driven environment, with a focus on achieving sales or performance goals.
• Experience of working in a fast paced environment.
• A team player with a strong work ethic.
• Strong communication and interpersonal skills.
• IT literacy and numeracy skills.

Responsibilities

• Assist in the management of the shop operations.
• Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers.
• Actively promote Scope and its services within the community.
• Support the shop manager to drive sales and effectively manage stock; also support online selling by listing items on online platforms.
• Help the team deliver excellent customer service.
• Deputise for the shop manager in their absence.

Skills

Customer-facing experience

Team leadership

Target-driven

Fast-paced environment

Strong communication

IT literacy & numeracy

Job description

Job reference REQ004981 Date posted 02/09/2026 Application closing date 16/09/2026 Location Surbiton - KT6 4NS Salary Starting full-time salary £24,479 ayear (£13.45 an hour) pro rata for part time Package 35 days holiday per year in Retail (full-time equivalent), Excellent training and career development, Company pension, pay progression at 6 months and 2 years Discounts at gyms, restaurants and more Contractual hours 28 Job category/type Part time Attachments Blank

Join Ou r Community

Would you like to work at the heart of your local community? Are you motivated to inspire and support a team of volunteers? Do you have retail experience and are ready for the next step in your career?

If so, this could be the opportunity for you.

The Role

Permanent, 28 hours a week

Scope's Surbiton Shop - 81-83 Victoria Road, Surbiton, KT6 4NS

Please note that successful candidates will be subject to an enhanced DBS check.

We welcome all applications by 11:59pm GMT on Wednesday 16 September 2026.

As Assistant Shop Manager at Scope’s Surbiton shop, you will work alongside the Shop Manager to keep the shop running smoothly each day. Every day is different. You will help increase sales, manage shop costs, and support and motivate the team.

In this role you will:

• Assist in the management of the shop operations
• Work with the Shop Manager to support, motivate, and involve a diverse team of paid employees and volunteers.
• Actively promote Scope and its services within the community.
• Support the shop manager to drive sales and effectively manage stock. Also support our online selling with identifying suitable items and listing on online selling platforms
• Help the team deliver excellent customer service.
• Deputise for the shop manager in their absence.

For more information about the role’s responsibilities and the skills and experience required, please use the Full job description

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About You

We’re looking for someone who has:

• Proven experience in a customer-facing role, with responsibility for supervising or leading a team within retailor other service-based environments
• Experience working in a target-driven environment, with a focus on achieving sales or performance goals
• Experience of working in a fast paced environment
• A team player with strong work ethic
• Strong communication and interpersonal skills
• IT literacy and numeracy skills

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our goal of creating a fair and equal future for disabled people.

Working in Our Shops

Our shops are the face of our retail brand, run by dedicated, creative, and passionate teams. We focus on sustainable fashion, engage with local communities, and lead volunteers to deliver a great experience for colleagues and customers. Funds raised support Scope’s mission of achieving equality for disabled people and their families.

Shop Hours

Scope shops are open every day. Some weekend and Bank Holiday cover is needed.

• Full-time: 35 hours per week, five days out of seven
• Part-time: Weekly hours on a seven-day rota

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion. All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email [e-mail].

You can also find more information about requesting adjustments for interviews on our website.

Important to know:

• You must meet all the essential requirements in the job description.
• If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

• 35 days holiday
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
• Long service awards and employee recognition awards

Link to full benefits package and what our colleagues say about Working at Scope | Disability charity Scope UK

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk