Shop Manager

Power Leisure Bookmakers Ltd (UK Branch); Cambridge; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading betting company in Cambridge is seeking a Shop Manager to create an engaging environment while leading a team. The role includes achieving store targets, promoting products, and developing team members. Ideal candidates will have excellent leadership skills and a commitment to exceptional customer service.

Benefits

Competitive salary with pay increases

Performance bonuses

Company sharesave scheme

Life cover

Pension scheme

Employee assistance program

Social events

Qualifications

• Experience in team management and mentoring.
• Ability to foster customer relationships.
• Strong understanding of retail operations.

Responsibilities

• Lead and inspire the shop team to achieve targets.
• Ensure a best-in-class customer experience.
• Promote online and retail products to customers.

Skills

Customer orientation

Strong mentorship

Communication skills

Team leadership

Job description

As the Shop Manager you set the tone for the shop, creating entertaining environment which our customers love to be in, whilst leading your team to reach store targets, as well as provide full operational support and direction to them. You will ensure that the experience for every Paddy Power customer is best in class. Your passion for technology will help you and your team to promote our online and retail products and services.

We believe results don't just come from targets, but also team progression. At Paddy Power, we want Managers who take pride in developing their team and show the desire to train them for the next level of their career. Our business is people, so it's up to you as a Manager to ensure you give the team the tools to succeed!

How you’ll do it?

We want people who will stay customer orientated by building strong and positive relationships; crafting an enjoyable environment which punters love and repeatedly come back to. This will include mentoring and guiding your team to be able to deliver excellent customer service both face to face and over the phone, while cross-selling retail and online products and services.

Other duties will include:

• Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights
• Set the example by offering strong mentorship and constructive feedback to drive your team toward achieving high standards collaboratively
• Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier
• Play by the rules by making sure the shop adheres to Social Responsibility commitments and all shop operational procedures, including cash management procedures
• Lead by example and empower your team to uphold and maintain shop presentation standards.

What we offer?

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform – NUDGE.
• Company Social Events.
• Groupon Discount Scheme

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you require any reasonable adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

About Us

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us t he #1 Top Workplace in the area.

Join us and grow your career with Flutter!

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