Shop Leader - Customer Experience & Volunteer Mentoring

The Salvation Army; Barnsley; On-site; GBP 12,000 - 15,000; Full time

Job summary

The Salvation Army is seeking an enthusiastic Sales Assistant to support the Shop Manager and a team of volunteers. You will help customers, maintain shop presentation, and promote Gift Aid and promotions while ensuring smooth daily operations and paperwork.

You will also train and guide volunteers, handle stock preparation, and may travel between shops as part of a cluster. A positive, adaptable attitude is essential to deliver excellent service and uphold the organisation's values.

Qualifications

• Experience working with customers in paid or voluntary roles.
• Ability to assist Shop Manager and volunteers to maintain standards.
• Positive, proactive attitude and commitment to the charity's values.

Responsibilities

• Maintain high standards of visual merchandising throughout the shop.
• Assist customers from entry to purchase and promote Gift Aid.
• Complete paperwork including cashing up and banking procedures.
• Support in training volunteers and in stock sorting/preparation.
• Occasionally travel to other shops and manage volunteers in the absence of the Manager.
• Ensure health and safety procedures are followed and reflect the charity's values.

Skills

Customer service

Volunteer coordination

Job description

The Salvation Army is seeking an enthusiastic Sales Assistant to support the Shop Manager and a team of volunteers. You will help customers, maintain shop presentation, and promote Gift Aid and promotions while ensuring smooth daily operations and paperwork.

You will also train and guide volunteers, handle stock preparation, and may travel between shops as part of a cluster. A positive, adaptable attitude is essential to deliver excellent service and uphold the organisation's values.