Sales Assistant

The Salvation Army; Barnsley; On-site; GBP 12,000 - 15,000; Full time

Job summary

The Salvation Army is seeking an enthusiastic Sales Assistant to support the Shop Manager and a team of volunteers. You will help customers, maintain shop presentation, and promote Gift Aid and promotions while ensuring smooth daily operations and paperwork.

You will also train and guide volunteers, handle stock preparation, and may travel between shops as part of a cluster. A positive, adaptable attitude is essential to deliver excellent service and uphold the organisation's values.

Qualifications

• Experience working with customers in paid or voluntary roles.
• Ability to assist Shop Manager and volunteers to maintain standards.
• Positive, proactive attitude and commitment to the charity's values.

Responsibilities

• Maintain high standards of visual merchandising throughout the shop.
• Assist customers from entry to purchase and promote Gift Aid.
• Complete paperwork including cashing up and banking procedures.
• Support in training volunteers and in stock sorting/preparation.
• Occasionally travel to other shops and manage volunteers in the absence of the Manager.
• Ensure health and safety procedures are followed and reflect the charity's values.

Skills

Customer service

Volunteer coordination

Job description

We are looking for an enthusiastic Sales Assistant. If you have had customer focussed experience, whether in paid or voluntary roles and have a friendly and positive outlook then we are looking for you to assist our Shop Manager and team of hardworking volunteers to make our shop be as successful as it can possibly be. General duties

• Help to maintain high standards of visual merchandising throughout the shop
• Assist our customers throughout their visit, from entering the shop to completing their purchase
• Actively promote and explain the benefits of Gift Aid to customers and other various promotions
• Complete all company paperwork, including cashing up and banking procedures
• Encourage and assist in the training of volunteers
• Assist in the sorting and preparation of all donated stock
• Travel to other shops if part of a cluster from time to time
• Support the Shop Manager in all aspects of best practice and Health and Safety Procedures
• Be responsible for the daily running of the shop and management of volunteers in the Managers absence
• Ensure that personal behaviour reflects the visions and values of the company
• Are resilient, supportive, caring, hands on and enthusiastic
• Possess a positive attitude in delivering exceptional customer service
• Want to make a positive change
• Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
• Are adaptable; able to think on your feet
• Have a keen interest in the environment and sustainability
• Have an engaging personality, the desire to succeed and be the best you can be
• 'Working at SATCoL is an incredibly rewarding experience. The organisation's commitment to making a positive impact in communities, paired with the supportive and inclusive work environment, makes every day truly fulfilling.' - LF, Donation Centre Manager
• 'SATCoL are caring and thoughtful. Always get great support and I am very proud to be part of this company.' - KB, Shop Manager
• 'Working for Salvation Army Trading Company has been an incredibly rewarding work experience. Not only do I get to contribute to a noble cause by supporting their humanitarian efforts, but I also get to be a part of an inspired, dedicated and supportive employer that's making a real difference in people's lives.' - GT, Sales Assistant/Driver
• We are an equal opportunities employer and welcome applications from all sectors. Please be aware that this advert may close sooner than the closing date in extreme circumstances.
• Do you want to work for a company that has been named in The UK's Top 25 Best Large Company to work for and Charity's Top 5 Best Organisation to work for by Best Companies Ltd?
• Do you want to work for a company, that passionately cares about its colleagues, stakeholders and the planet, and is the current recipient of the prestigious Charity Retailer of the Year award?
• Do you want to work for a company that is different, exciting, innovative and extremely successful within the charity retail market?
• Would you like to have some amazing benefits such as a virtual GP service, fantastic pension scheme and a starting holiday entitlement of 26 days plus bank holidays?
• Do you need a new challenge that not only helps you to develop your skills, but is integral to the community?
• Did we mention, there is no evening or Sunday working too?!
• Do you have excellent customer service skills?