Charity Shop Manager: Lead a Community‑Focused Store

Salvation Army Trading Company; Heaton; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Annual Leave

Virtual GP Service

Excellent Pension Scheme

25% staff discount

Wellbeing Commitment

Job summary

Salvation Army Trading Company Ltd runs a charity shop network and is seeking a Shop Manager to lead daily operations, drive excellent customer service and manage donations and volunteers. The role focuses on community engagement, partnerships and sustainability, with a dynamic leadership approach and a commitment to high standards.

As SATCoL, you will recruit and manage volunteers, build links with local businesses, and ensure a welcoming shop environment while achieving shop targets and

Qualifications

• Excellent customer service skills and a positive attitude.
• Dynamic leadership style with appetite for success.
• Passion for developing people and partnerships to deliver reuse and repair services.
• Ability to recruit, train and coordinate volunteers and staff.
• Commitment to environment and sustainability.

Responsibilities

• Oversee day-to-day shop operations and customer service as the shop manager.
• Coordinate donations intake, sorting and presentation for sale; manage manual handling tasks.
• Recruit and maintain volunteers and staff to support shop activities.
• Establish links with local businesses, Salvation Army Corps, and community members to secure donations and support.

Skills

Customer service

Leadership

People development

Partnership building

Volunteer management

Job description

Salvation Army Trading Company Ltd runs a charity shop network and is seeking a Shop Manager to lead daily operations, drive excellent customer service and manage donations and volunteers. The role focuses on community engagement, partnerships and sustainability, with a dynamic leadership approach and a commitment to high standards.

As SATCoL, you will recruit and manage volunteers, build links with local businesses, and ensure a welcoming shop environment while achieving shop targets and