Shop Assistant Manager

TN United Kingdom; Kinross; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established charity organization is seeking a vibrant Shop Assistant Manager in Kinross. This role offers a unique opportunity to work in a fast-paced retail environment with a purpose-driven mission. You will lead a dynamic team of volunteers, ensuring excellent customer service and maintaining high standards of visual merchandising. If you have a passion for retail and want to make a difference in the community, this position is perfect for you. Join us in empowering families and creating a positive impact through your work in the charity sector.

Qualifications

• Proven track record in retail with customer service experience.
• Excellent communication and inter-personal skills.

Responsibilities

• Provide excellent service to maximize sales and donations.
• Manage stock processes and maintain high visual standards.
• Ensure smooth operational running of the shop.

Skills

Customer Service

Visual Merchandising

Retail Management

Communication Skills

Education

High School Diploma

Retail Management Certification

Job description

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At CHAS, our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying and offer them our care and support to empower them to make the most of the short time they have together.

Do you want a job with real purpose in charity? Do you have a passion for fashion, retail, and second-hand clothing?

We are looking for a vibrant Shop Assistant Manager to join our team in Kinross, to elevate shop visual and product standards, to maximise income through commercial awareness and adept short term planning, promoting and maintaining first class levels of service to the public and to raise awareness of CHAS.

CHAS shops are a fast-paced, busy retail environment, you’ll need stamina to lead and support a strong team of dynamic volunteers and to manage a large volume of donations to help keep our shops beautifully stocked.

Key responsibilities, reporting to the Shop Manager you will:

• Provide CHAS customers with excellent service and the best in-store experience to help maximise sales, donations and the profitability of the shop
• Manage stock processes to ensure correct density levels, processing to agreed quality and rotation so that stock moves quickly
• Help to maintain a high standard of visual merchandising, display and housekeeping standards throughout the shop
• Ensure the smooth operational running of the shop
• Be a brand ambassador for CHAS promoting and bringing to life the communication of key activities and messages to the customer
• Have a proven track record in retail, with previous customer service and visual merchandising experience
• Be enthusiastic and energetic, passionate about the values, vision and purpose of CHAS
• Enjoy working independently and collaborating as part of a team
• Have excellent communication and inter-personal skills to build effective relationships with staff, volunteers and the general public
• A creative thinker, who uses their initiative to find the best possible solution in every situation

Further Information and How to Apply

Further information can be found in the attached documents.

For an informal chat about the position, please contact Emily-Kate McDonnell on 01577 861380 or Jo Lovell on 01383 741111

For any queries regarding the recruitment process, please contact our Recruitment Team on 0131 444 3296 or by emailing .

To be part of the future of CHAS, click 'Apply Now' at the top of the screen. You will have the option to complete a full application form or answer a few questions and submit your CV.

This post is subject to a Disclosure Scotland Basic Disclosure check.

Provisional interview date of 28 May 2025