Assistant Shop Manager (Glasgow, Byres Road)

Cancer Research UK; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a dedicated team at a forward-thinking charity as an Assistant Shop Manager, where your passion for customer service and community engagement will help maximize income and support vital cancer research. In this dynamic role, you will lead a vibrant team, inspire volunteers, and ensure the smooth operation of the store. With a generous salary and benefits package, including flexible leave and development opportunities, this position offers a chance to make a real difference while enjoying a supportive work environment. If you're ready to contribute to a meaningful cause, we want to hear from you!

Benefits

Generous salary

Flexible leave allowance

Discounts on travel

Gym memberships

Confidential wellbeing support

Retirement plan

Qualifications

• Experience in customer service and retail environments.
• Ability to lead and inspire a diverse team.

Responsibilities

• Support the shop manager in daily operations and team management.
• Engage with the community and organize fundraising events.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Commercial Awareness

Team Leadership

Adaptability

Community Engagement

Job description

Endless pre-loved items. A talented team. One clear purpose.

Retail Assistant Manager

£25,020 - £29,232 plus benefits

Reports to: Shop manager

Department: Trading

Contract: Permanent

Working hours: Full time 37.5 hours per week

Location: Glasgow, Byres Road

Closing date: 18 May 23:55. This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found.

**The internal title for this role is Assistant Shop Manager.**

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.

We’re looking for a motivated Assistant Shop Manager to join Cancer Research UK’s trading team. You’ll act as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources, and stock.

You’ll also be surrounded by people who are as dedicated to beating cancer as you are.

What will I be doing?

1. Supporting the shop manager to guide, inspire, and engage a diverse team of paid staff and volunteers.
2. Supporting the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales, and income.
3. Leading by example and providing excellent customer and supporter service.
4. Working alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell-through, and stock processing.
5. Creating relationships with your local community and Cancer Research UK colleagues.
6. Supporting the shop manager in the organization and delivery of creative fundraising events for your store to achieve fundraising targets.
7. Maintaining compliance with health and safety, safeguarding, security, administration, and HR policies.
8. Deputising for the shop manager in their absence.
9. There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.

What are you looking for?

1. A working knowledge of what makes great customer service.
2. Experience of working in a lively and vibrant environment.
3. Adaptability in changing situations, including being able to work effectively independently.
4. Commercial awareness.
5. The ability to create relationships and communicate well.
6. Flexibility, as our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.

[Download the full role profile]

What will I gain?

We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities, and high-quality tools, policies, and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on travel, technology, gym memberships, and much more.

Our retail teams also have access to confidential wellbeing support from the Retail Trust.

For the full job description and more information about working with us, please contact [e-mail].

How do I apply?

We operate an anonymized shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications, but we won’t be able to view them until we invite you for an interview. We ask you to complete the work history section of the online application form for us to assess you quickly, fairly, and objectively.

Owing to the nature of this position, any offer of employment will be subject to a satisfactory basic DBS check.

For more information, please visit our website or contact us at [e-mail].

Follow us for updates: LinkedIn, Facebook, Instagram, X, and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from, and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures, especially from underrepresented ethnic minority groups.

We want every candidate to perform at their best throughout the application, interview, and employment. Please inform us of any concerns or adjustments needed by contacting [e-mail] or 020 3469 8400.

We are unable to recruit anyone under 18 to protect young people from health, safety, and safeguarding risks.