Supervisor

Ottolenghi; Bicester; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

28 days leave

Staff meals

Health plan

Refer a Friend £500

Learning & Development

Inclusive culture

Parental Pay

Birthday treat

Workshops and demos

Collaborative environment

Job summary

Ottolenghi Bicester Village is seeking a proactive supervisor to lead our deli team during service, ensuring high standards and a warm guest experience. You will train and support staff, manage daily operations including opening/closing, stock, and cash handling, and resolve customer queries with professionalism while maintaining food safety compliance.

Join a vibrant, fast-paced environment that values initiative, team spirit, and a passion for great food.

Qualifications

• Minimum 1+ years in supervisory or senior retail/hospitality roles.
• Passion for food and customer service.
• Strong organisational and communication skills.

Responsibilities

• Supervise the team during service and maintain standards.
• Train and support team members with guidance and feedback.
• Oversee opening/closing, stock replenishment, and cash handling.
• Ensure displays and shop floor are well-presented.
• Handle customer queries professionally.
• Ensure compliance with food safety and health regulations.
• Assist Shop Manager with admin, reporting, planning.

Skills

Natural leadership

Customer service

Organised

Communication

IT systems

Multitasking

Problem solving

Calm under pressure

Food/retail passion

Tools

POS systems

Job description

At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.

Ottolenghi Bicester Village brings our signature flavours and warm hospitality to one of the UK's most celebrated retail destinations. It's a unique and exciting location that welcomes guests from across the country and beyond

What you’ll do

• Supervise the team during service, ensuring standards are met.
• Train and support team members, providing guidance and feedback.
• Manage daily operations including opening/closing, stock replenishment, and cash handling.
• Ensure product displays, deli counters, and the shop floor are maintained to a high standard.
• Handle customer queries and complaints professionally and effectively.
• Maintain compliance with food safety, hygiene, and health and safety regulations.
• Support the Shop Manager with admin, reporting, and operational planning.

What we’re looking for

• Previous supervisory or senior retail/hospitality experience, 1+ years minimum
• A passion for food and customer service.
• Strong organisational and communication skills.

Key skills

• Natural leadership with the ability to motivate a team.
• Excellent customer-facing skills.
• Organised, detail-oriented, and commercially aware.
• Strong communication and interpersonal skills.
• Well-organised with excellent attention to detail.
• Comfortable using relevant IT systems.
• Ability to multitask and problem-solve in a fast-paced environment.
• Calm under pressure with a solution-focused mindset.
• A genuine passion for food, retail, and customer service and continuous improvement.

What’s in it for you?

• 28 days annual leave per year, inclusive of bank holidays
• Delicious Ottolenghi staff meals on shift and generous staff discount
• Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
• Refer a Friend Bonus: £500 for each successful referral
• Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses
• A warm, inclusive working culture where individuality, growth, and creativity are celebrated
• Enhanced Parental Pay after two years’ service
• A special birthday treat to celebrate your day
• Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
• A collaborative and creative environment where your ideas are valued