Supervisor

Ottolenghi Bicester Village; Bicester; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

28 days annual leave

Staff meals on shift

Staff discount

Healthcare plan (HSF)

Refer a Friend Bonus £500

Job summary

Ottolenghi Bicester Village is seeking a supervisory retail role to lead daily service, mentor team members, and ensure high standards across deli displays and shop floors. You will handle customer queries, oversee stock and cash handling, and support the Shop Manager with admin tasks.

The ideal candidate has 1+ years in supervisory retail/hospitality, a passion for food and customer service, and strong organizational and communication skills to thrive in a fast-paced environment.

Qualifications

• Prior supervisory or senior retail/hospitality experience (1+ years).
• Passion for food and customer service.
• Strong organizational and communication skills.

Responsibilities

• Supervise the team during service, ensuring standards are met.
• Train and support team members, providing guidance and feedback.
• Manage daily operations including opening/closing, stock replenishment, and cash handling.
• Ensure product displays, deli counters, and the shop floor are maintained to a high standard.
• Handle customer queries and complaints professionally and effectively.
• Maintain compliance with food safety, hygiene, and health and safety regulations.
• Support the Shop Manager with admin, reporting, and operational planning.

Skills

Leadership

Customer service

Organizational skills

Communication

Attention to detail

IT systems

Problem solving

Team supervision

Calm under pressure

Food passion

Job description

At Ottolenghi, we’re known for vibrant food, busy delis, and restaurants full of energy—but what really matters is our people. We create environments where teams feel supported, take pride in what they do, and deliver a genuinely warm experience to every guest.

Ottolenghi Bicester Village brings our signature flavours and warm hospitality to one of the UK's most celebrated retail destinations. It's a unique and exciting location that welcomes guests from across the country and beyond

What you’ll do

• Supervise the team during service, ensuring standards are met.
• Train and support team members, providing guidance and feedback.
• Manage daily operations including opening/closing, stock replenishment, and cash handling.
• Ensure product displays, deli counters, and the shop floor are maintained to a high standard.
• Handle customer queries and complaints professionally and effectively.
• Maintain compliance with food safety, hygiene, and health and safety regulations.
• Support the Shop Manager with admin, reporting, and operational planning.

What we’re looking for

• Previous supervisory or senior retail/hospitality experience, 1+ years minimum
• A passion for food and customer service.
• Strong organisational and communication skills.

Key skills

• Natural leadership with the ability to motivate a team.
• Excellent customer-facing skills.
• Organised, detail-oriented, and commercially aware.
• Strong communication and interpersonal skills.
• Well-organised with excellent attention to detail.
• Comfortable using relevant IT systems.
• Ability to multitask and problem-solve in a fast-paced environment.
• Calm under pressure with a solution-focused mindset.
• A genuine passion for food, retail, and customer service and continuous improvement.

What’s in it for you?

• 28 days annual leave per year, inclusive of bank holidays
• Delicious Ottolenghi staff meals on shift and generous staff discount
• Health and well-being support through our HSF healthcare plan (covering dental, optical, physiotherapy, and more), plus a 24/7 GP helpline and access to Perkbox discounts
• Refer a Friend Bonus: £500 for each successful referral
• Learning & Development opportunities including management coaching, WSET wine training, Ottolenghi Chef’s Academy workshops, and access to external courses
• A warm, inclusive working culture where individuality, growth, and creativity are celebrated
• Enhanced Parental Pay after two years’ service
• A special birthday treat to celebrate your day
• Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen
• A collaborative and creative environment where your ideas are valued