Shipping Co-ordinator

ACS Staffing Solutions; Milton Keynes; On-site; GBP 24,000 - 32,000; Full time

Job summary

ACS Staffing Solutions in Milton Keynes is seeking a Shipping Co-ordinator to join a busy operations team. You will coordinate outbound shipments, book transport, prepare shipping documentation, and work with warehouse and customer service to ensure on-time delivery.

The role calls for a proactive, analytical logistics professional with experience in WMS/TMS/ERP systems, strong Excel skills, and an interest in AI-driven improvements.

Qualifications

• Experience using a WMS, TMS, ERP system or similar operational software.
• GCSEs or equivalent in English and Maths.
• A qualification in Logistics or Supply Chain Management (Desirable).
• Lean, Six Sigma or other continuous improvement training (Desirable).

Responsibilities

• Co-ordinating outbound shipments and ensuring orders are dispatched on time.
• Booking and managing transport with courier, pallet and freight providers.
• Preparing shipping documentation and delivery records.
• Collaborating with warehouse, operations and customer service to fulfil orders.
• Monitoring shipments, investigating delays and resolving issues.
• Analyzing data to identify trends and opportunities for improvement.
• Supporting KPI reporting and carrier performance monitoring.

Skills

AI tools

Excel

WMS

TMS

ERP

Communication skills

Analytical thinking

Education

GCSEs in English and Maths

Logistics or Supply Chain qualification

Tools

WMS

TMS

ERP system

Job description

Shipping Co-ordinator

Milton Keynes

Hours - Full time

Salary - £Competitive DOE

Are you an organised, analytical logistics professional who enjoys keeping shipments moving, solving problems and finding smarter ways of working? Have you started using AI tools in your day-to-day work and are keen to explore how technology can improve efficiency and operational performance?

We’re working with a growing organisation in Milton Keynes that is looking for an experienced Shipping Co-ordinator to join its busy operations team.

What You’ll Be Doing

• Co-ordinating outbound shipments and ensuring customer orders are dispatched accurately and on time.


• Booking and managing transport with courier, pallet and freight providers.


• Preparing shipping documentation, delivery paperwork and other relevant records.


• Working closely with warehouse, operations, customer service and other internal teams to ensure smooth order fulfilment.


• Managing multiple shipments and competing priorities in a fast-paced environment.


• Monitoring shipping activity and investigating delays, errors, discrepancies and delivery issues.


• Analysing operational data and reports to identify trends, recurring issues and opportunities for improvement.


• Supporting carrier performance management through KPIs, SLAs and service reviews.


• Maintaining accurate stock movements, shipment records and inventory information.


• Investigating root causes and implementing practical solutions to prevent problems from recurring.


• Identifying opportunities to improve customer service, operational efficiency and cost control.


• Exploring how AI tools and digital solutions could support reporting, data analysis, administration and process improvement.


• Contributing ideas for smarter workflows, reducing repetitive tasks and improving the quality and consistency of information.


• Ensuring all activities comply with company procedures, relevant shipping requirements and health and safety standards.

AI, Technology & Continuous Improvement

• Summarising information and producing reports.


• Analysing data and identifying patterns or discrepancies.


• Improving written communication and documentation.


• Streamlining repetitive administrative tasks.


• Supporting Excel work, formulas or data organisation.


• Generating ideas and identifying opportunities to improve existing processes.

What We’re Looking For

You’ll ideally have previous experience in a role such as Shipping Co-ordinator, Logistics Co-ordinator, Dispatch Co-ordinator or Transport Co-ordinator, within a warehouse, manufacturing, distribution or logistics environment.

• Experience using a WMS, TMS, ERP system or similar operational software.


• A good understanding of shipping, dispatch, transport and warehouse processes.


• Experience preparing shipping and transport documentation.


• Strong Microsoft Office skills, particularly Excel.


• Experience using AI tools in the workplace, with a genuine interest in developing this further.


• Good numerical, analytical and problem-solving abilities.


• Excellent attention to detail and a methodical approach to work.


• Strong organisational and planning skills.


• The ability to prioritise workloads and manage competing demands.


• Clear written and verbal communication skills.


• A proactive approach to resolving issues and improving processes.


• GCSEs or equivalent in English and Maths.

The Person We’re Looking For

• Analytical and logical – able to interpret information, spot discrepancies and make informed decisions.


• Proactive and solution-focused – takes initiative and follows issues through to resolution.


• Curious about technology – has used AI at work and is keen to explore new applications.


• Open to change – embraces new systems, ideas and ways of working.


• Customer-focused – understands the importance of accurate, timely deliveries.


• Organised and dependable – manages multiple priorities without losing attention to detail.


• Calm under pressure – adapts when plans change or unexpected problems arise.


• Personally accountable – takes responsibility for the quality and accuracy of their work.


• A collaborative team player – builds effective relationships across departments and with external partners.


• Committed to continuous improvement – looks for practical ways to save time, improve accuracy and deliver better results.

Desirable Experience

• Export, import and customs documentation.


• Courier, pallet and freight networks.


• Carrier performance monitoring, KPIs and SLAs.


• Advanced Excel, including Pivot Tables and XLOOKUP/VLOOKUP.


• Lean principles or continuous improvement initiatives.


• AI-enabled productivity tools, workflow automation or digital process improvement.


• A qualification in Logistics or Supply Chain Management.


• Lean, Six Sigma or other continuous improvement training.

What’s on Offer?

This is an opportunity to join a growing organisation where your experience, ideas and willingness to embrace new technology can make a genuine difference.

You’ll have the opportunity to take ownership of the shipping operation, build strong relationships with internal teams and external logistics partners, and contribute to improvements in service, efficiency and cost control.

The business is keen to hear from people who not only understand the importance of getting the day-to-day operation right, but who are also interested in how AI and technology can help the business work smarter in the future.