Shipper Experience Strategy Lead

Amazon; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Amazon Shipping seeks a Sr. Shipper Experience Manager to own strategic relationships with top shippers and define new playbooks. You will shape strategies, mentor teammates, and drive cross-functional alignment to deliver high-impact results in a rapidly evolving environment.

You will host business reviews, lead onboarding of complex shippers, and partner with senior leaders to reduce costs while improving outcomes. Travel to shipper sites is expected.

Qualifications

• Bachelor's degree or above in engineering, project management, operations, logistics or related field.
• Experience in a senior customer-facing role.
• Experience dealing with ambiguity and delivering measurable results in an agile environment.
• Experience working with and influencing senior level stakeholders.
• Experience using data and metrics to influence senior leadership.
• Experience producing executive-level written materials and presenting to executive audiences.
• Experience in program management, logistics, operations, supply chain, transportation, or related field.
• Willingness to travel to shipper sites.

Responsibilities

• Own the operational relationship with a portfolio of Amazon Shipping's most complex and high-volume shippers.
• Independently develop account strategies for the portfolio where no established playbook exists.
• Monitor and drive shipper performance across quality metrics including OTP, non-conveyable rates, and damages.
• Track and drive improvement in safety metrics including prohibited items compliance.
• Identify systemic trends and root causes across the portfolio and align with responsible teams.
• Lead the operational onboarding of complex new shippers and refine onboarding approaches.
• Set shippers up for success with clear expectations, SLAs, and tailored operational support.
• Partner with Senior Leaders to reduce costs and improve outcomes.
• Collaborate with programme teams to drive shipper adoption of new programmes.
• Own planning mechanism intakes for your domain and present data to senior leadership.
• Identify process gaps and propose scalable improvements for Shipper Excellence.
• Assess whether solutions should be local or global.

Skills

Senior stakeholder management

Ambiguity tolerance

Data-driven decision making

Effective communication

Agile environment experience

Education

Bachelor's degree or above in engineering, project management, operations, logistics or related field

Job description

Amazon Shipping seeks a Sr. Shipper Experience Manager to own strategic relationships with top shippers and define new playbooks. You will shape strategies, mentor teammates, and drive cross-functional alignment to deliver high-impact results in a rapidly evolving environment.

You will host business reviews, lead onboarding of complex shippers, and partner with senior leaders to reduce costs while improving outcomes. Travel to shipper sites is expected.