Shift Supervisor: Lead Guest Experience & Team

Mitchells & Butlers PLC; Ashton-under-Lyne; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Flexible shifts

33% discount across all brands

20% discount for friends and family

Wagestream – financial toolkit

Team Socials – work hard, play hard!

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Job summary

EGO - Ashton-under-Lyne, part of Mitchells & Butlers PLC, is looking for a Shift Supervisor who welcomes guests and leads a team to deliver great service. You’ll train staff, maintain standards, and help create a welcoming environment across our venues.

Join us for a role that blends hands-on leadership with guest-facing service, plus attractive employee benefits and opportunities to grow within the Mitchells & Butlers family.

Qualifications

• Experience in hospitality or service industry.
• Ability to train and mentor staff.
• Proven ability to lead a team and ensure guest satisfaction.

Responsibilities

• Be part of the day-to-day running of the site: host guests and confidently lead the team.
• Act as shift leader and role model for colleagues.
• Support training and development of team members to maintain high service standards.
• Uphold cleanliness and safety across the venue.

Skills

Customer service

Team leadership

Job description

EGO - Ashton-under-Lyne, part of Mitchells & Butlers PLC, is looking for a Shift Supervisor who welcomes guests and leads a team to deliver great service. You’ll train staff, maintain standards, and help create a welcoming environment across our venues.

Join us for a role that blends hands-on leadership with guest-facing service, plus attractive employee benefits and opportunities to grow within the Mitchells & Butlers family.