Shift Supervisor - Lead, Grow, and Benefit from Perks

Moto Hospitality; Lancashire; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual bonus up to £3,445

Staff discount 55%

Pension & life assurance

Career development

Job summary

Moto Hospitality at Lancaster Services is seeking a Supervisor to be the strong right hand to the Store Manager, leading shifts and ensuring smooth operations. You’ll be a brand ambassador, serving coffee and beverages while delivering exceptional service.

The role offers development opportunities with funded qualifications, along with a competitive package including an annual bonus up to £3,445, pension, sick pay, maternity and life assurance, plus substantial staff discounts and career

Qualifications

• Previous experience leading or supervising teams ideally within retail, hospitality, catering, or customer service
• Passion for delivering a memorable customer experience
• Great communication skills and be comfortable making decisions
• Ability to work on own initiative ad make reasoned decisions under pressure

Responsibilities

• Fabulous development opportunities including funded qualifications, leading to the next step in the management team
• Lead shifts with confidence, ensuring smooth operations during busy trading periods
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered
• Maintain outstanding food safety, health & safety, and compliance standards at all times
• Monitor performance through key metrics and take action to drive continuous improvement
• Act as a role model for Costa's values, service standards, and ways of working

Skills

Leadership

Supervising teams

Customer service

Communication

Job description

Moto Hospitality at Lancaster Services is seeking a Supervisor to be the strong right hand to the Store Manager, leading shifts and ensuring smooth operations. You’ll be a brand ambassador, serving coffee and beverages while delivering exceptional service.

The role offers development opportunities with funded qualifications, along with a competitive package including an annual bonus up to £3,445, pension, sick pay, maternity and life assurance, plus substantial staff discounts and career