Shift Leader: Elevate Service & Team Performance

Moto Hospitality; Dolphinholme; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Discount eligibility (55%)

Enhanced benefits

Development opportunities

Job summary

Moto Hospitality at Lancaster Services is seeking a Supervisor to be the strong right hand to the Store Manager, leading shifts and maintaining daily operations at the nation’s favourite coffee shop.

You will drive excellent customer service, uphold food safety standards and develop a positive, high-energy team culture. Previous supervisory experience in retail, hospitality, or customer service is ideal, with strong communication and decisive judgment. Competitive salary and benefits await.

Qualifications

• Experience leading or supervising teams in retail, hospitality, catering, or customer service.
• Passion for delivering a memorable customer experience.
• Great communication and be comfortable making decisions.
• Ability to work on own initiative and under pressure.

Responsibilities

• Lead shifts with confidence, ensuring smooth operations during busy trading periods.
• Create a positive, high-energy culture where colleagues feel valued, supported, and empowered.
• Maintain outstanding food safety, health & safety, and compliance standards at all times.
• Monitor performance through key metrics and take action to drive continuous improvement.
• Act as a role model for Costa's values, service standards, and ways of working.

Skills

Team leadership

Retail experience

Hospitality experience

Customer service

Job description

Moto Hospitality at Lancaster Services is seeking a Supervisor to be the strong right hand to the Store Manager, leading shifts and maintaining daily operations at the nation’s favourite coffee shop.

You will drive excellent customer service, uphold food safety standards and develop a positive, high-energy team culture. Previous supervisory experience in retail, hospitality, or customer service is ideal, with strong communication and decisive judgment. Competitive salary and benefits await.