Shift Supervisor - Hotel Ops & Guest Experience

Ruby; Greater London; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Mobility allowance

Ruby F&B Credit

Profit-sharing

Staff rates

Training & mentoring

Job summary

Ruby, a vibrant hospitality group in Notting Hill, seeks a shift supervisor to lead service across bars, dining, and front office. You’ll ensure quality, hygiene and guest satisfaction with a focus on detail and teamwork.

The role offers exciting colleagues, a dynamic culture and opportunities to grow within Ruby’s Lean Luxury philosophy. Join a diverse team that values personality, mobility support and internal progression, with staff-friendly perks and wage clarity as we shape memorable guest

Qualifications

• Experience in hospitality or lifestyle hotel environment
• Flexibility to work shifts
• Reliability, multitasking and willingness to learn

Responsibilities

• Actively work in service and take the lead as shift supervisor to ensure smooth operations behind the bar, in service, or at the front office
• Ensure service, quality and hygiene standards are met with attention to detail
• Take charge of training, coaching, and onboarding new team members
• Coordinate communication and ensure information flows smoothly within the team
• Handle guest feedback seriously and provide quick, efficient resolutions

Job description

Ruby, a vibrant hospitality group in Notting Hill, seeks a shift supervisor to lead service across bars, dining, and front office. You’ll ensure quality, hygiene and guest satisfaction with a focus on detail and teamwork.

The role offers exciting colleagues, a dynamic culture and opportunities to grow within Ruby’s Lean Luxury philosophy. Join a diverse team that values personality, mobility support and internal progression, with staff-friendly perks and wage clarity as we shape memorable guest