Shift Supervisor

Mitchells & Butlers plc; West of England; Hybrid; GBP 17,000 - 22,000; Full time

Benefits offered by this job

33% dining discount across brands

20% discount for friends & family

Wagestream access

Pension

28 days paid holiday

Free shares

Employee helpline

Team socials

High-street discounts

Job summary

Mitchells & Butlers plc at Castle Pubs is looking for a Shift Supervisor to welcome guests, lead a team and ensure top‑notch service across our venues. You’ll play a key role in day‑to‑day operations, acting as host, supervising shifts and setting the example for training new staff.

Join a friendly pub‑family environment with strong benefits, pension, holiday allowance and opportunities to grow within the Mitchells & Butlers family. If you’ve got pints of personality, we want to hear from you.

Qualifications

• Customer service experience in a hospitality/food & beverage setting.
• Proven ability to lead and motivate a team.
• Experience training new or junior staff.
• Able to maintain high standards of cleanliness and safety.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

Skills

Customer service

Team leadership

Training & development

Guest hosting

Job description

As Shift Supervisor at the Mall, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Castle Pubs, where each one of our pubs has its own story to tell. Think distinctive pubs packed with individuality, like minded regulars and a unique atmosphere. If you’ve got pints of personality, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream - afinancial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment - fun, laughs and lifelong friends!
• Team Socials - work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There’s also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.