Shift Supervisor

Mitchells & Butlers PLC; Sutton Coldfield; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

33% discount across all brands

20% discount for friends and family

Wagestream

Free shares

Pension

28 days holiday

Employee helpline

Job summary

Mitchells & Butlers PLC is seeking a Shift Supervisor at Ember Inns to warmly welcome guests and lead a team focused on great service. You’ll train staff, ensure smooth shift operations, and uphold cleanliness and safety standards in a community-centered pub setting.

The role involves hosting and serving guests, guiding teams, and maintaining high standards while fostering a welcoming atmosphere for all visitors. Employee benefits include discounts and well-being support.

Qualifications

• Experience in hospitality and guest service.
• Ability to train and develop staff.
• Strong communication and teamwork.

Responsibilities

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team.
• Be a shift leader.
• Be a role model for your teams, helping with their training.
• Maintain high standards of cleanliness and safety.

Skills

Guest service

Team leadership

Training staff

Flexibility

Tools

POS system

Job description

No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! As Shift Supervisor at the Horse & Jockey, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more. Join us at Ember Inns, a local to be proud of. Think, traditional pub grub, roaring fires and real ales set at the heart of the community. If you want to be part of the Inn crowd, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.