Shift Supervisor

Mitchells & Butlers PLC; Hemel Hempstead; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Pension

28 days paid holiday

Staff discounts across brands

Free shares

Wagestream access

Employee helpline

Job summary

Mitchells & Butler s PLC is seeking a Shift Supervisor at Toby Carvery in Hemel Hempstead. You will welcome guests, confidently lead a team, and ensure high standards of service and safety.

The role includes hosting responsibilities, training teammates, and maintaining a welcoming environment for all visitors. Joining the Toby Carvery family brings benefits like pension, 28 days holiday, staff discounts, shares, and access to Wagestream to manage finances.

Qualifications

• Experience delivering friendly, high-quality customer service.
• Proven ability to lead a small team and manage shift operations.
• Willingness to train and develop team members to meet standardsof service.

Responsibilities

• Oversee day-to-day site operations and guest experience.
• Lead and motivate the shift team, ensuring coverage and smooth handovers.
• Role model training, coaching, and maintaining cleanliness and safety standards.

Skills

Guest service

Team leadership

Training others

Host guests

Job description

No CV to hand? No problem! We’ve made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you!

As Shift Supervisor at Toby Carvery - Hemel Hempstead, you’ll give a warm welcome to everyone who visits. With a passion for great service and training great people, you’ll lead a team that keeps our guests coming back for more.

Join us at Toby Carvery, they don’t call us the ‘home of the roast’ for nothing! Our Toby Carvery family make every visit personal; we love having fun and we truly care about making great memories for our guests. If you love Yorkies as much as we do, we want to hear from you.

WHAT’S IN IT FOR ME?

• Flexible shifts - to fit around you.
• Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter, a family roast at Toby Carvery or socialising with friends in the city at All Bar One, we’ve got you covered.
• 20% discount off all of our brands for friends and family.
• Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
• Never a dull moment – fun, laughs and lifelong friends!
• Team Socials – work hard, play hard!

On top of this, as part of Mitchells & Butlers you will receive a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you.

WHAT WILL I BE DOING? AS SHIFT SUPERVISOR YOU’LL…

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team
• Be a shift leader
• Be a role model for your teams, helping with their training
• Maintain high standards of cleanliness and safety

At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.