Shift Performance & Training Coordinator

DHL Germany; Maney; On-site; Confidential; Full time

Benefits offered by this job

Free parking and on-site canteen

33 days annual leave

Pension scheme with 8% employer + 4%员工

Free confidential 24/7 GP

Retail and lifestyle discounts

Loans, savings schemes and mortgage ad

Job summary

DHL Supply Chain in Birmingham is seeking a Shift Performance & Control Room Coordinator to support operational excellence through workforce planning, training compliance, performance reporting, and real-time Control Room coordination.

The role requires strong analytical and numerical skills, experience in warehousing or logistics, and the ability to coach and develop teams while using Excel, WMS, Power BI and OMS tools.

Qualifications

• Experience in a warehouse, logistics, or supply chain environment; fast-paced operational setting (Essential).
• Strong analytical and numerical skills; comfortable interpreting operational data and KPIs.
• Experience coaching and supporting others; ability to influence performance and development across teams.
• Capable with systems and technology; proficient in Excel, WMS, Power BI, Smart Operations, or OMS tools.
• Organised, detail-focused with ability to manage multiple priorities and deadlines.

Responsibilities

• Coordinate and deliver OMS training plans, maintaining training records and compliance across all operational teams.
• Plan and manage labour resources in line with forecasted volumes, productivity targets, and operational budgets.
• Monitor operational performance, provide regular KPI reporting, and support data analysis to identify improvement opportunities.
• Support Control Room operations through real-time performance monitoring, escalation management, and shift status reporting.
• Drive continuous improvement activities including Gemba walks, CAPA actions, process documentation updates, and colleague development initiatives.

Skills

Analytical skills

Numerical skills

Coaching & supporting others

Excel

WMS

Power BI

Smart Operations

OMS tools

Data interpretation

Tools

Excel

WMS

Power BI

Smart Operations

OMS tools

Job description

DHL Supply Chain in Birmingham is seeking a Shift Performance & Control Room Coordinator to support operational excellence through workforce planning, training compliance, performance reporting, and real-time Control Room coordination.

The role requires strong analytical and numerical skills, experience in warehousing or logistics, and the ability to coach and develop teams while using Excel, WMS, Power BI and OMS tools.