OMS & Performance Trainer

DHL Supply Chain; Coleshill CP; On-site; Confidential; Full time

Benefits offered by this job

Free parking

On-site canteen

33 days annual leave

Pension with 8% employer contribution

4% employee contribution

24/7 confidential GP service

Retail and lifestyle discounts

Affordable loans and savings schemes

Mortgage advice

Job summary

DHL Supply Chain in Birmingham is seeking a Shift Performance & Control Room Coordinator to drive operational excellence through workforce planning, training compliance, and real-time control room support.

You will coordinate OMS training, plan labour resources against forecasted volumes and budgets, monitor KPI performance, and lead continuous improvement using Excel, WMS, and Power BI.

Qualifications

• Experience in warehouse, logistics or supply chain operations.
• Ability to plan resources and monitor performance against KPIs.
• Comfort driving improvements and providing coaching to teams.

Responsibilities

• Coordinate and deliver OMS training plans, maintain records and compliance.
• Plan and manage labour resources in line with forecasted volumes and budgets.
• Monitor performance, provide KPI reporting and data analysis for improvements.
• Support Control Room operations with real-time monitoring and escalation.
• Drive continuous improvement through Gemba walks and CAPA actions.

Skills

Analytical skills

Numerical skills

Coaching & development

Data interpretation

Problem solving

Tools

Excel

WMS

Power BI

OMS tools

Smart Operations

Job description

Grade: RCS O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday 6am - 2pm
Location: Birmingham, B46 1GA

Do you have experience within warehousing, logistics, or supply chain operations? Are you confident using data, planning resources, and driving operational performance?

We're looking for a Shift Performance & Control Room Coordinator to support operational excellence through workforce planning, OMS training compliance, performance reporting, and real-time Control Room coordination. You'll play a key role in ensuring colleagues are trained, deployed effectively, and supported to achieve productivity, service, and compliance targets.

A TYPICAL DAY MAY INVOLVE

• Coordinate and deliver OMS training plans, maintaining training records and compliance across all operational teams
• Plan and manage labour resources in line with forecasted volumes, productivity targets, and operational budgets
• Monitor operational performance, provide regular KPI reporting, and support data analysis to identify improvement opportunities
• Support Control Room operations through real-time performance monitoring, escalation management, and shift status reporting
• Drive continuous improvement activities including Gemba walks, CAPA actions, process documentation updates, and colleague development initiatives

THIS ROLE WOULD SUIT PEOPLE WHO

• Individuals with experience in a warehouse, logistics, or supply chain environment who enjoy working in a fast-paced operational setting (Essential)
• Candidates with strong analytical and numerical skills who are comfortable interpreting operational data and KPIs
• People who enjoy coaching and supporting others, with the ability to influence performance and development across teams
• Those confident using systems and technology, including Excel, WMS, Power BI, Smart Operations, or OMS tools
• Organised, detail-focused professionals who can manage multiple priorities, work to deadlines, and adapt to changing business requirements

WHY JOIN US?

• Free parking and on-site canteen
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.