Shift Performance & Training Controller

DHL Germany; Coleshill CP, Birmingham; On-site; Confidential; Full time

Benefits offered by this job

Free parking

On-site canteen

33 days annual leave

Pension scheme with 8% employer + 4%员工

24/7 GP consultations

Retail and lifestyle discounts

Mortgage advice

Job summary

DHL Birmingham is seeking a Shift Performance & Control Room Coordinator to support operational excellence by planning labour resources, coordinating OMS training, and delivering real-time control room support. You will ensure training records are current, schedules align with forecasted volumes, and performance data drives improvements.

This role suits those with warehouse or logistics experience, strong analytical skills, and a knack for coaching teams to meet productivity, service, and

Qualifications

• Individuals with experience in a warehouse, logistics, or supply chain environment who enjoy working in a fast-paced operational setting (Essential)
• Candidates with strong analytical and numerical skills who are comfortable interpreting operational data and KPIs
• People who enjoy coaching and supporting others, with the ability to influence performance and development across teams
• Those confident using systems and technology, including Excel, WMS, Power BI, Smart Operations, or OMS tools
• Organised, detail-focused professionals who can manage multiple priorities, work to deadlines, and adapt to changing business requirements

Responsibilities

• Coordinate and deliver OMS training plans, maintaining training records and compliance across all operational teams
• Plan and manage labour resources in line with forecasted volumes, productivity targets, and operational budgets
• Monitor operational performance, provide regular KPI reporting, and support data analysis to identify improvement opportunities
• Support Control Room operations through real-time performance monitoring, escalation management, and shift status reporting
• Drive continuous improvement activities including Gemba walks, CAPA actions, process documentation updates, and colleague development initiatives

Skills

Warehousing / logistics experience

Analytical / numerical skills

Coaching & development

Excel

Power BI

WMS

OMS tools

Tools

WMS

Power BI

Smart Operations

OMS tools

Job description

DHL Birmingham is seeking a Shift Performance & Control Room Coordinator to support operational excellence by planning labour resources, coordinating OMS training, and delivering real-time control room support. You will ensure training records are current, schedules align with forecasted volumes, and performance data drives improvements.

This role suits those with warehouse or logistics experience, strong analytical skills, and a knack for coaching teams to meet productivity, service, and