Shift Operations Leader — High-Volume Team Lead

AQA Recruiting; Milton Keynes; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Extensive learning and development

35-hour working week

25 days’ annual leave rising to 30

Pension contribution up to 11.5%

BUPA healthcare support

Wellbeing programmes

Volunteering opportunities

Overtime and shift premium

Employee networks supporting wellbeing

Job summary

AQA is seeking an Operations Shift Team Leader in Milton Keynes to lead a team of Operations Coordinators and a large seasonal workforce during peak periods. You will drive performance, ensure quality, and manage efficient, compliant operations across extended hours.

The role emphasizes leadership, data-driven decision making, and collaboration with stakeholders to deliver timely examination processing.

Qualifications

• Experience leading, supervising a team in a fast-paced operational environment.
• Strong people leadership and communication skills.
• Ability to interpret data and use information to support decision making and performance improvement.
• Proactive approach to problem solving and driving positive change.
• Experience managing performance and developing others.
• Commitment to creating an inclusive and supportive team environment.

Responsibilities

• Lead a team of Operations Coordinators and a larger seasonal workforce during peak periods.
• Manage operational performance, ensuring productivity, quality and service targets are met.
• Use data and insights to identify trends, solve problems and drive improvements.
• Support workforce planning, training and resource management to meet demand.
• Create an inclusive, high-performing team culture where colleagues can thrive.
• Ensure processes, instructions and compliance are maintained across shifts.

Skills

Team leadership

People leadership

Data interpretation

Problem solving

Performance management

Job description

AQA is seeking an Operations Shift Team Leader in Milton Keynes to lead a team of Operations Coordinators and a large seasonal workforce during peak periods. You will drive performance, ensure quality, and manage efficient, compliant operations across extended hours.

The role emphasizes leadership, data-driven decision making, and collaboration with stakeholders to deliver timely examination processing.