Lead Operations for High-Volume Exam Processing

aqa; Milton Keynes; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Extensive learning and development

35-hour working week

25 days' annual leave rising to 30

Pension contributions up to 11.5%

BUPA healthcare support

Wellbeing programmes

Volunteering opportunities

Overtime and shift premium

Employee networks for diversity and-

Job summary

AQA in Milton Keynes is seeking an Operations Shift Team Leader to lead a team of Operations Coordinators and a seasonal workforce during peak exam periods, ensuring accurate, secure, and timely processing of examination scripts.

You will drive performance, improve processes, and collaborate across the business, with extended hours during May to July and a focus on inclusive leadership and continuous improvement.

Qualifications

• Experience leading, supervising a team in a fast-paced operational environment.
• Strong people leadership and communication skills.
• Ability to interpret data and use information to support decision making and performance improvement.
• Proactive approach to problem solving and driving positive change.
• Experience managing performance and developing others.
• Commitment to creating an inclusive and supportive team environment.
• Experience identifying and implementing improvements to processes, systems or ways of working.

Responsibilities

• Leading, developing and supporting a team of Operations Coordinators and a larger seasonal workforce during peak periods.
• Managing operational performance, ensuring productivity, quality and service targets are achieved.
• Using data and operational insight to identify trends, solve problems and improve performance.
• Supporting workforce planning, training and resource management to meet operational demand.
• Creating a positive, inclusive and high-performing team environment where colleagues can thrive.
• Driving continuous improvement initiatives that enhance efficiency, quality and colleague experience.

Skills

Team leadership

People leadership

Communication skills

Data interpretation

Problem solving

Performance management

Change/continuous improvement

Job description

AQA in Milton Keynes is seeking an Operations Shift Team Leader to lead a team of Operations Coordinators and a seasonal workforce during peak exam periods, ensuring accurate, secure, and timely processing of examination scripts.

You will drive performance, improve processes, and collaborate across the business, with extended hours during May to July and a focus on inclusive leadership and continuous improvement.