Exams Operations Shift Leader

LLOYD'S REGISTER INTERNATIONAL; Milton Keynes; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Extensive learning and development

35-hour working week

25 days’ annual leave rising to 30

Pension contribution up to 11.5%

BUPA healthcare

Wellbeing programmes

Volunteering opportunities

Overtime and shift premium

Employee networks for wellbeing and DE

Job summary

AQA is seeking an Operations Shift Team Leader in Milton Keynes to lead a team of Coordinators and a seasonal workforce during peak periods. You will drive performance, ensure quality targets are met and support continuous improvement in a high-volume setting.

The role emphasizes leadership, collaboration across the business, and delivering timely, accurate examination processing in a complex regulatory environment.

Qualifications

• Experience leading, supervising a team in a fast-paced operational environment.
• Strong people leadership and communication skills.
• Ability to interpret data to support decision making and performance improvement.
• A proactive approach to problem solving and driving positive change.
• Experience developing others and promoting an inclusive team.

Responsibilities

• Leading, developing and supporting a team of Operations Coordinators and a larger seasonal workforce during peak periods.
• Managing operational performance, ensuring productivity, quality and service targets are achieved.
• Using data to identify trends, solve problems and improve performance.
• Supporting workforce planning, training and resource management to meet demand.
• Creating an inclusive, high-performing team environment.
• Driving continuous improvement to enhance efficiency, quality and colleague experience.

Skills

Leadership

People leadership

Data interpretation

Problem solving

Performance management

Continuous improvement

Team coaching

Job description

AQA is seeking an Operations Shift Team Leader in Milton Keynes to lead a team of Coordinators and a seasonal workforce during peak periods. You will drive performance, ensure quality targets are met and support continuous improvement in a high-volume setting.

The role emphasizes leadership, collaboration across the business, and delivering timely, accurate examination processing in a complex regulatory environment.