Shift Manager — Lead People, Elevate Guest Experience

Joe & The Juice; Manchester; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Career path

Learning programs

Travel opportunities

Job summary

Joe & The Juice in Manchester is seeking a Shift Manager to oversee daily shift operations, drive guest satisfaction, and support store management. You will implement daily concept workflows, ensure safety standards, and lead a motivated, service-oriented team.

The role focuses on supervision, training, and maintaining high performance during busy shifts while delivering strong financial results and a positive guest experience.

Responsibilities

• DCWF: Ensure DCWF is executed to the highest standards by following the structure and observing traffic in the store; delegate tasks to maintain a focused, productive team and provide corrective/acknowledging feedback.
• Cleanliness & Standards: Oversee checklists to ensure adherence to Pink Standard; report malfunctions or issues in the store honestly.
• Juicer Training: Carry out planned Juicer training following the Knowledge-Training-Practice-Validation mantra to build skilled and engaged team members.
• Guest Experience: Lead by example to deliver exceptional guest experience and handle feedback professionally.
• Financial Accountability: Monitor and optimise sales targets, complete deliveries, and supervise daily operational culture.

Job description

Joe & The Juice in Manchester is seeking a Shift Manager to oversee daily shift operations, drive guest satisfaction, and support store management. You will implement daily concept workflows, ensure safety standards, and lead a motivated, service-oriented team.

The role focuses on supervision, training, and maintaining high performance during busy shifts while delivering strong financial results and a positive guest experience.