Shift Manager: Lead Fast, Friendly Service Across Channels

Greggs plc; Blaydon on Tyne; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount (up to 50%)

Free hot drinks on shift

Paid breaks

Profit sharing 10% of profits

Health & wellbeing app

Holiday entitlement grows with career

Colleague share plans

Pension scheme with up to 7% match

Employee assistance app

Long service awards

Discounts on everyday shopping

Job summary

Greggs plc is hiring a Shift Manager to lead store operations in Blaydon on Tyne. You will supervise the team, ensure excellent customer service, and manage daily tasks such as preparing products and keeping displays stocked.

The role involves ensuring a fast, friendly service across in-store, delivery, Click + Collect and online orders. As part of the management team, you’ll be reliable, lead by example, and support an inclusive culture.

Qualifications

• Reliable with natural leadership abilities.
• Passion for delivering exceptional customer service.
• Previous team supervisory experience in a customer-focused environment.

Responsibilities

• Inspire the team to deliver results and uphold shop standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products, including sandwiches and ovens management.
• Keep displays fully stocked with a wide range of options.
• Maintain a clean, tidy and presentable shop environment.

Skills

Leadership

Customer service

Team supervision

Reliability

Job description

Greggs plc is hiring a Shift Manager to lead store operations in Blaydon on Tyne. You will supervise the team, ensure excellent customer service, and manage daily tasks such as preparing products and keeping displays stocked.

The role involves ensuring a fast, friendly service across in-store, delivery, Click + Collect and online orders. As part of the management team, you’ll be reliable, lead by example, and support an inclusive culture.