Shift Manager - Dispatch

Dpdgroupuk1; Raunds; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Free on-site parking

Health kiosks

Discounted shopping

Milestone days off

Free eye tests

Job summary

DPD is seeking an experienced Shift Manager to strengthen our depot operations management team. You will lead a high performing shift, ensuring targets are met and driver performance is optimized.

Joining DPD means contributing to a fast‑paced, safety‑conscious environment with opportunities for development. You will manage resources, report on KPIs, and foster a culture of accountability and collaboration.

Qualifications

• Experience in a fast paced operation with people management responsibility.

Responsibilities

• Lead and motivate a high performing depot team.
• Ensure depot targets for Core Routes and SPR are achieved.
• Maintain driver communications and resolve issues.
• Manage resources for ad-hoc collections and pool of drivers.
• Complete documentation and systems in line with requirements.
• Set KPIs for Service, Cost, Productivity, Transport and Safety.
• Ensure Depot Clear meets targets.

Skills

People management

Communication

Decision making

Time management

Data analysis

DPD values

Tools

Google Chrome

Job description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team.

Other key accountabilities will be

• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensuring all other delivery & collection routes are properly set.
• Ensure all driver's scan and load their vans for delivery in a safe, timely and efficient manner.
• Maintaining on-going communication with drivers to resolve any issues
• Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
• Ensure "Depot Clear" is achieved in line with depot targets

What we're looking for

• You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:
• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

About our Benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!