Shift Manager - Dispatch

DPDgroup; Glenfield; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Holiday trading

Maternity/paternity package

Life insurance 4x salary

Health kiosks

Vitality at work

On-site parking

Retail discounts

Milestone days off

Eye tests support

Disability confident

Job summary

DPDgroup in Glenfield, England seeks an experienced Shift Manager to lead depot operations and engage our driver teams, both Owner Drivers and Employed Drivers, ensuring high service standards and strong team motivation.

You will drive KPI targets, manage routes, ensure safety, and oversee resources, reporting, and compliance in a fast-paced logistics environment.

Qualifications

• Experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting.
• Strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications; reporting and data analysis are a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity and take swift and appropriate action.

Responsibilities

• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensuring all other delivery & collection routes are properly set
• Ensure all driver's scan and load their vans for delivery in a safe, timely and efficient manner
• Maintaining on-going communication with drivers to resolve any issues
• Ensuring adequate resources are available to guarantee ad-hoc collections are picked up
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety
• Ensure "Depot Clear" is achieved in line with depot targets

Skills

People management

Communication

Decision making

Time management

Data analysis

Google Chrome

Tools

Google Chrome

Job description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. In this role you will be working closely with our self employed Owner Drivers (OD's) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered. Other key accountabilities will be;

• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensuring all other delivery & collection routes are properly set.
• Ensure all driver's scan and load their vans for delivery in a safe, timely and efficient manner.
• Maintaining on-going communication with drivers to resolve any issues
• Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
• Ensure "Depot Clear" is achieved in line with depot targets. You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:
• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
• Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career. DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer. We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
• If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!