Shift Manager

Dpdgroupuk1; Dudley; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Holiday trading

Free parking

Eye tests

Discount shopping

Milestone days

Job summary

DPD is seeking an experienced Shift Manager to strengthen our depot operations management team in Dudley. You will lead a high-performing shift to meet targets for core routes and SPR while keeping deliveries safe, timely, and efficient.

You will coordinate with drivers, manage resources for ad-hoc collections, and ensure accurate documentation. This role emphasizes KPI-driven leadership, problem solving, and effective communication to support continuous improvement.

Qualifications

• Experience managing a high-performing team in a fast-paced operation.
• Strong communication to inspire and manage a team.
• Decisive with good time management and problem resolution.
• Skilled in reporting and data analysis.
• Willingness to work across shifts and sites.

Responsibilities

• Ensure depot target for Core Routes is achieved.
• Ensure depot target Stops Per Route (SPR) is achieved.
• Ensure all delivery & collection routes are properly set.
• Ensure drivers scan and load their vans for delivery safely and efficiently.
• Maintain ongoing communication with drivers to resolve issues.
• Arrange resources to guarantee ad-hoc collections via drivers or couriers/agencies.
• Complete all relevant documentation and systems accurately per company and regulatory requirements.
• Develop and monitor KPIs across Service, Cost, Productivity, Transport and Health & Safety.
• Achieve Depot Clear in line with depot targets.

Skills

People management

Communication skills

Decision making

Time management

Data analysis

Problem solving

Tools

Google Chrome

Job description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team.

Other key accountabilities will be

• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensuring all other delivery & collection routes are properly set.
• Ensure all driver's scan and load their vans for delivery in a safe, timely and efficient manner.
• Maintaining on-going communication with drivers to resolve any issues
• Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
• Ensure "Depot Clear" is achieved in line with depot targets

What we're looking for

• You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:
• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

About our Benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!