Shift Manager - Dispatch

DPDgroup; Maidstone; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Free on-site parking

Life assurance 4x salary

Eye tests and glasses support

Holiday trading

Maternity/paternity package

Discounts with retailers

Milestone days

Job summary

DPD Maidstone is hiring an experienced Shift Manager to lead depot operations, working closely with Owner Drivers and Employed Drivers to keep them engaged, well managed and motivated for outstanding service. You will drive KPI targets, ensure safe loading, and coordinate resources for on-time deliveries at the Maidstone depot.

Located at Unit C Riverside Bus Park, New Hythe Lane, Larkfield, Kent, the role runs Tue-Sat, 05:30–14:00.

Qualifications

• Experience in a fast-paced operation with direct accountability for motivating and leading a team.
• Strong communication skills with the ability to inspire and manage a team.
• Decisive problem solving and time management abilities.
• Proficient in reporting and data analysis.

Responsibilities

• Ensure depot target for Core Routes is achieved.
• Ensure depot target Stops Per Route (SPR) is achieved.
• Set and manage delivery & collection routes.
• Ensure drivers scan and load vans safely and efficiently.
• Maintain ongoing communication with drivers to resolve issues.
• Coordinate resources to cover ad-hoc collections via drivers or couriers.
• Complete documentation and systems in line with requirements.
• Establish and monitor KPIs: service, cost, productivity, transport, safety.

Skills

People management

Communication skills

Decision making

Data analysis

Google Chrome apps

Tools

Google Chrome

Job description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team. In this role you will be working closely with our self employed Owner Drivers (OD's) and Employed Drivers, building a strong relationship with them and keeping the drivers engaged, well managed and motivated to ensure outstanding service is delivered. Other key accountabilities will be;

• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensuring all other delivery & collection routes are properly set.
• Ensure all driver's scan and load their vans for delivery in a safe, timely and efficient manner.
• Maintaining on-going communication with drivers to resolve any issues
• Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
• Ensure "Depot Clear" is achieved in line with depot targets
• You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:
• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.
• Location: DPD Maidstone - Unit C Riverside Bus Park, New Hythe Lane, Larkfield, Kent ME20 6WT
• Days of Work: Tuesday to Saturday
• Hours of Work: 05:30 to 14:00

Join us on our journey as we aim to be the UK's most sustainable delivery company, whilst ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you'll receive fantastic benefits starting on day one, including never working on your birthday ever again!!! DPD is a Valuable 500 company and a Disability Confident Employer, We recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!