Shift Manager - Dispatch

Dpdgroupuk1; Maidstone; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Holiday trading

Free On Site Parking

Discounted shopping from retailers

Eye tests and glasses support

Milestone Days off

Health Kiosks

Vitality at Work

Job summary

DPD Group UK is seeking an experienced Shift Manager to strengthen depot operations management. You will lead a high performing team, align on KPI targets, and ensure efficient delivery/collection routes.

Experience in fast-paced transport operations, strong communication, and decisive decision-making are essential. The role requires hands-on leadership, resource planning, and adherence to health and safety standards.

Qualifications

• Experience in a fast-paced operation with proven people management responsibility.
• Strong communication skills with ability to inspire and lead a team.
• Decisive, proactive problem solving and time management.
• Resilience, self-motivation and flexibility in a logistics environment.

Responsibilities

• Lead depot operations and ensure Core Routes and SPR targets are met.
• Maintain effective driver communications and resolve issues promptly.
• Ensure all routes and deliveries are scheduled and resources are available.
• Oversee driver loading, scanning, and safety compliance.
• Complete documentation in line with company and regulatory requirements.
• Develop and report on KPIs including service, cost, productivity, transport and health & safety.
• Drive depot performance to achieve 'Depot Clear' targets.

Skills

People management

Communication skills

Decision making

Time management

Data analysis

Health & safety awareness

Resilience

Google Chrome

Education

No formal degree required

Tools

Google Chrome

Job description

We are currently recruiting for an experienced Shift Manager, to help strengthen our depot operations management team.

Other key accountabilities will be

• Ensure depot target for Core Routes is achieved
• Ensure depot target Stops Per Route (SPR) is achieved
• Ensuring all other delivery & collection routes are properly set.
• Ensure all driver's scan and load their vans for delivery in a safe, timely and efficient manner.
• Maintaining on-going communication with drivers to resolve any issues
• Ensuring adequate resources are available to guarantee any ad-hoc collections are picked up either via your pool of drivers or by using couriers/agencies.
• Ensuring that all relevant documentation and systems are completed accurately and in line with company and/or legislative requirements
• Working to set Key Performance Indicators including Service, Cost, Productivity, Transport and Health and Safety.
• Ensure "Depot Clear" is achieved in line with depot targets

What we're looking for

• You will have experience in a fast paced operation with proven and demonstrable people management experience, involving direct accountability and responsibility for motivating and leading a high performing team, ideally within a Transport Setting. We would also expect:
• You will have strong communication skills with the ability to inspire, motivate and manage a team.
• Decisive and effective decision-making, problem resolution and time management skills.
• Demonstrate high levels of resilience, self-motivation and flexibility.
• Excellent computer skills with the ability to use Google chrome applications
• The ability to do comprehensive reporting, alongside analysis of data is a key requirement for this role.
• You will be highly vigilant to any unscrupulous activity taking swift and appropriate action.
• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

About our Benefits

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Health Kiosks visiting every location
• Vitality at Work
• Free On Site Parking
• Discounted shopping from 100's of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you!