Operations Shift Manager

Bensons for Beds; Huntingdon; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

Up to 50% colleague discount

Retail Trust wellbeing and financial支持

Group Income Protection

Annual leave buy and sell scheme

Enhanced maternity and adoption leave

Learning and development programmes

Internal career progression

Group Life Assurance (2x annual salary

28 days annual leave in year one

Job summary

Bensons for Beds is seeking a Shift Operations Manager to lead warehousing, distribution and transport operations on a rotational shift basis in the UK. The role focuses on delivering service, productivity and quality targets while managing agency staff and contractor resources.

You will drive performance using KPIs, ensure compliance with Operator's Licence obligations and health & safety standards, and collaborate with stakeholders to optimise costs and processes.

Qualifications

• Previous experience managing teams within a warehouse, logistics, distribution and transport operation.
• Strong people management and leadership skills.
• Experience managing productivity, service and operational performance targets.
• Experience controlling operational costs, including labour spend, agency usage, overtime, site expenditure and workforce planning.
• Knowledge of transport legislation, vehicle compliance and fleet management.
• Experience managing agency labour and third-party contractors.
• Good understanding of health & safety requirements within a warehouse and transport environment.
• Strong communication and stakeholder management skills.
• The ability to balance service delivery with effective cost management and budget control.
• Experience using performance data and KPIs to drive operational improvements and efficiencies.

Responsibilities

• Leading and motivating operational teams to deliver service, productivity and quality targets.
• Managing warehouse and transport operations during your shift.
• Ensuring staffing levels are effective, including management of agency colleagues and external contractors.
• Monitoring performance KPIs and taking action to drive continuous improvement.
• Resolving operational issues and responding quickly to changing priorities.
• Managing transport compliance, vehicle maintenance schedules and legal operating requirements.
• Supporting the management of the site's Operator's Licence obligations.
• Maintaining Driver CPC and transport compliance standards.
• Ensuring health & safety policies and procedures are followed at all times.
• Conducting investigations, coaching and performance management where required.
• Building strong relationships with colleagues and stakeholders across the business.
• Driving operational excellence and identifying opportunities to improve processes, efficiency and customer service.

Skills

People management

Leadership

Operational performance

Stakeholder management

Problem solving

Calm under pressure

Job description

Full Time | 40 Hours Per Week | £42,000 + Bonus|

What You'll Be Doing

As Shift Operations Manager, you'll be responsible for:

• Leading and motivating operational teams to deliver service, productivity and quality targets
• Managing warehouse and transport operations during your shift
• Ensuring staffing levels are effective, including the management of agency colleagues and external contractors
• Monitoring performance KPIs and taking action to drive continuous improvement
• Resolving operational issues and responding quickly to changing priorities
• Managing transport compliance, vehicle maintenance schedules and legal operating requirements
• Supporting the management of the site's Operator's Licence obligations
• Maintaining Driver CPC and transport compliance standards
• Ensuring health & safety policies and procedures are followed at all times
• Conducting investigations, coaching and performance management where required
• Building strong relationships with colleagues and stakeholders across the business
• Driving operational excellence and identifying opportunities to improve processes, efficiency and customer service

Shift Pattern:

This role operates on a rotating shift pattern across the team, including AM shifts starting at 5:00am, mid shifts, and PM shifts starting at 2:00pm. Team members will rotate between these shifts on a planned basis to support operational requirements.

• Experience supporting or managing an Operator's Licence (O-Licence)
• Experience managing transport compliance and vehicle maintenance programmes
• Flexible approach to working across shift patterns

The Cool Side of the Pillow (Our Benefits)

• Up to 50% colleague discount on Bensons products
• Access to Retail Trust wellbeing and financial support services
• Group Income Protection
• Annual leave buy and sell scheme
• Enhanced maternity and adoption leave
• Learning and development programmes
• Internal career progression opportunities
• Group Life Assurance (2x annual salary)
• 28 days annual leave in year one, increasing with service

What We're Looking For

We're looking for an operational leader who enjoys managing people, solving problems and delivering results in a fast-paced environment.

You'll ideally have:

• Previous experience managing teams within a warehouse, logistics, distribution and transport operation
• Strong people management and leadership skills
• Experience managing productivity, service and operational performance targets
• Experience controlling operational costs, including labour spend, agency usage, overtime, site expenditure and workforce planning
• The ability to balance service delivery with effective cost management and budget control
• Knowledge of transport legislation, vehicle compliance and fleet management
• Experience managing agency labour and third-party contractors
• A good understanding of health & safety requirements within a warehouse and transport environment
• Strong communication and stakeholder management skills
• The ability to remain calm under pressure and make effective decisions
• Experience using performance data and KPIs to drive operational improvements and efficiencies