Shift Manager

Greggs plc; Warwick; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Shift Manager, where you will inspire a team to deliver exceptional customer service. You will oversee shop operations during shifts, ensuring high standards and a fantastic shopping experience for customers. Enjoy benefits like colleague discounts, paid breaks, and a supportive work culture.

Benefits

Colleague discount: Up to 50% off

Free hot drinks while on shift

Paid breaks

Sharing 10% of profits with colleagues

Health and Wellbeing App

Holiday entitlement grows with your career

Colleague share plans

Pension scheme with contributions matched up to 7%

Confidential employee assistance app and helpline

Long service awards

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Passionate about delivering exceptional customer service.
• Supportive of an inclusive culture valuing diversity.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products and ensure displays are fully stocked.

Skills

Leadership

Customer Service

Reliability

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.

As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect and drive thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or online.

While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of choices for our customers
5. Keep the shop clean, tidy, and presentable

What we can offer you:

• Colleague discount: Up to 50% off your favourite Greggs products for you and a family member
• Free hot drinks: Enjoy while on shift
• Paid breaks: Recharge during your shift
• Sharing 10% of profits with colleagues
• Health and Wellbeing App: Includes Remote GP and Physiotherapy services
• Holiday entitlement: Grows with your career
• Colleague share plans: Help you invest and save for the future
• Pension scheme: Contributions matched up to 7%
• Confidential employee assistance app and helpline: Support for your wellbeing
• Long service awards: Celebrating key milestones
• Savings and discounts: For shopping, leisure, and wellbeing

About you:

You’ll be reliable with natural leadership abilities, passionate about delivering exceptional customer service. You’ll support an inclusive culture, valuing diversity.

If you have previous supervisory experience in a customer-focused environment and meet the role's availability requirements, we want to hear from you. Apply now!

About us:

At Greggs, we love what we do and have fun! Our culture is about supporting each other. Everyone’s welcome, regardless of background, preferences, or beliefs. Learn more at: Greggs Careers | About Greggs.

• Salary: £13.50 per hour, including a 20p band increment
• Frequency: Hourly
• Job Reference: greggs/TP/5335/43970
• Contract Type: Permanent
• Contract Details: Shift pattern and availability can be discussed at interview
• Contract Hours: 25-30 hours, with 6am starts on 2 days and 7:30pm finishes on 3 days
• Closing Date: 19 June 2025
• Job Category: Retail
• Business Unit: Retail
• Location: Tachbrook Park Drive, Warwick, United Kingdom