Shift Manager

TN United Kingdom; Sudbury; On-site; GBP 24,000 - 30,000; Full time

Job summary

Join a leading company as a Shift Manager, where you'll motivate a team to deliver exceptional customer service across various channels. You'll ensure high standards in the shop and create a welcoming environment for customers. Enjoy competitive pay, discounts, and a supportive work culture.

Benefits

Competitive pay paid weekly

Colleague discount of up to 50%

Free hot drinks during your shift

Paid breaks

Sharing 10% of profits with colleagues

Health and Wellbeing App

Holiday entitlement increases with career progression

Pension scheme with up to 7% match

Confidential employee assistance app

Long service awards

Qualifications

• Previous team supervisory experience in a customer-focused environment.

Responsibilities

• Inspire the team to deliver excellent results.
• Serve customers in a fast and friendly manner.
• Prepare products and manage ovens.

Skills

Leadership

Customer Service

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us - whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain the shop's high standards
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of options for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount of up to 50% off our products for you and a family member
• Free hot drinks during your shift
• Paid breaks to recharge
• Sharing 10% of our profits with colleagues
• Health and Wellbeing App with Remote GP and Physiotherapy services
• Holiday entitlement that increases with your career progression
• Colleague share plans for investing and saving
• Pension scheme with up to 7% match
• Confidential employee assistance app and helpline
• Long service awards celebrating milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should be supportive of an inclusive culture, recognizing that diversity is valuable. If you have previous team supervisory experience in a customer-focused environment and meet the role's availability requirements, we want to hear from you.

About us

At Greggs, we love what we do and have fun! Our culture is about how we behave and support each other. Everyone’s welcome at Greggs. We value all backgrounds, preferences, and beliefs, and want all colleagues to feel welcome and authentic at work. You can read more about us here.