Shift Manager

TieTalent; Royal Leamington Spa; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading burger restaurant chain is seeking a Shift Manager for a new Drive Thru at The Shires Retail Park in Leamington Spa. The role involves leading a team, ensuring quality service, and creating an enjoyable work environment. Ideal candidates must possess experience in a high-volume, fast-paced setting and demonstrate strong leadership and customer service skills.

Benefits

An achievable bonus scheme worth up to 10% of annual salary

An additional Secret Shopper bonus worth up to £2,000

28 Days paid holiday

Paid breaks

Free burgers, fries, and shakes while on shift

Life assurance

Access to Wagestream, a financial wellbeing app

Employee discount program

Development opportunities to grow your career

Enhanced Maternity & Paternity Leave

Qualifications

• Experience in a Drive Thru and fast-paced QSR environment required.
• Strong leadership and coaching skills needed.
• Ability to manage high-volume sales effectively.

Responsibilities

• Responsible for Crew & Quality Control.
• Support the General Manager to ensure perfect service.
• Manage shift operations and ensure customer satisfaction.

Skills

Adaptability

Leadership

Customer Service

Team Management

Job description

Shift Manager

We're opening a brand new Drive Thru at The Shires Retail Park in Leamington Spa, which means we are growing our family.

The ideal Shift Manager would have experience working in a Drive Thru and be accustomed to working in a fast-paced QSR environment with high-volume sales and a large team. You need to be adaptable with people and customers, and driven to deliver great results.

Burgers & Fries and Incredible Careers! We're the burger restaurant with an uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. We've maintained the same 'perfect and serve' philosophy since our family business began in 1986. In every restaurant, you'll find talented Shift Managers supporting the General and Assistant Managers to ensure each shift meets Five Guys standards and that every customer leaves happier than when they arrived. Our Shift Managers demonstrate leadership, coaching, and direction to the team, embodying our values for both staff and customers.

REWARDS

• An achievable bonus scheme worth up to 10% of annual salary
• An additional Secret Shopper bonus worth up to £2,000
• Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
• 28 Days paid holiday
• Paid breaks
• Free burgers, fries, and shakes while on shift
• Life assurance
• Access to Wagestream, a financial wellbeing app offering flexible benefits around your pay.

OTHER AWESOME PERKS

• Days out and social events
• Team competitions - Fry Cup and Olympics
• Five Guys Perks - employee discount program
• Access to wellbeing support and employee assistance programme (EAP)
• Development opportunities to grow your career with us!
• Enhanced Maternity & Paternity Leave
• Pension scheme

AS A SHIFT MANAGER YOU'LL BE

• Responsible for Crew & Quality Control
• Supporting the General Manager in delivering perfect burgers and fries while providing an exceptional experience for your team and customers
• Creating an engaging working environment where staff enjoy coming to work and have fun!
• Ensuring every customer is delighted with their order and experience, addressing complaints promptly and honestly
• Managing shift operations smoothly and embodying our values in your leadership
• Leading from the front, working hands-on on the line and in the dining area

AS A SHIFT MANAGER YOU'LL BE ENTHUSIASTIC ABOUT

• Perfect Burgers and Fries
• Our values: Competitive, Enthusiastic, Family, Get It Done, and Integrity
• People - Leading from the front and being hands-on
• Customer service

INCREDIBLE CAREERS WITH FIVE GUYS

• If you are ambitious and want to grow, we will support you with the right tools to build a career with us.
• Your next step could be an Assistant Manager
• Five Guys isn't just a job - it can be a career!