Shift Manager

Greggs plc; Pontypool; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Shift Manager and be part of a team dedicated to exceptional customer service. You will motivate your team and ensure a brilliant shopping experience across various channels. Enjoy benefits like colleague discounts, paid breaks, and a pension scheme as you grow your career with us.

Benefits

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app

Long service awards

Qualifications

• Reliable with natural leadership abilities.
• Passionate about delivering exceptional customer service.

Responsibilities

• Inspire the team and maintain shop standards.
• Serve customers in a fast and friendly manner.
• Prepare products and manage displays.

Skills

Leadership

Customer Service

Education

Team Supervisory Experience

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.

As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online.

While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver amazing results and maintain the excellent standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our much-loved products, including making sandwiches and managing the ovens
4. Ensure our displays are fully stocked at all times, with plenty of choice for our customers
5. Keep the shop looking clean, tidy, and presentable

What we can offer you

• Colleague discount allowing you and a family member to enjoy up to 50% off your favourite Greggs products
• Free hot drinks for you to enjoy while on shift
• Paid breaks allowing you to recharge your batteries
• We share 10% of all our profits with our colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career grows with us
• Colleague share plans to help you invest and save for your future
• Pension scheme to help you plan for your future. We’ll match your contributions up to 7%
• Confidential employee assistance app and helpline to help with your wellbeing
• Long service awards celebrating key milestones in your career
• Savings and discounts for your everyday shopping, leisure, and wellbeing

About you

You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

You'll also be supportive of an inclusive culture—recognising and valuing that difference is good.

If you’ve previous team supervisory experience in a similar, customer-focused environment, we want to hear from you. If you meet the availability requirements for the role, apply now!

About us

Here at Greggs, we love what we do, and we have fun! What makes us so special is our culture—how we behave and support each other. Everyone’s welcome at Greggs. Whatever their background, preferences, or beliefs, we want all of our colleagues to feel welcome and able to be themselves at work. You can read more about us here: Greggs Careers | About Greggs.

• Salary £13.50 per hour, which includes a 20p per hour band increment.
• Frequency Hourly
• Job Reference greggs/TP/5132/43852
• Contract Type Permanent
• Contract Details Shift patterns will include 4:30 am starts; standard shifts will be 4:30 am-11:30 am or 11:30 am-6:30 pm