Restaurant Shift / Floor Manager

Tim Hortons; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join Tim Hortons as a Restaurant Shift/Floor Manager, where you'll lead a dynamic team, ensuring exceptional customer service and operational efficiency. This role offers competitive pay and opportunities for growth within a rapidly expanding brand in the UK.

Qualifications

• Previous experience managing restaurants.
• Good numeracy and literacy skills.
• Commitment to high standards of food hygiene and safety.

Responsibilities

• Lead by example, prioritizing customer service.
• Manage staff scheduling and operational efficiency.
• Monitor KPIs and maintain high operational standards.

Skills

Leadership

Customer Service

Communication

Teamwork

Flexibility

Job description

Restaurant Shift / Floor Manager

Location: GL4 3EA

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an expanding presence in the UK, and we need great people like you to join us!

Are you outgoing, looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons, a brand rooted in Canada with over 5,000 locations worldwide, serving over 2 billion cups of coffee, is growing rapidly in the UK with plans to open hundreds more in the next decade.

We prioritize customer experience and are seeking an outgoing Restaurant Shift / Floor Manager to join our team permanently, helping us uphold our exceptional brand standards. In return, you'll receive a competitive salary, opportunities for growth, and a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a strong leader and a positive team player with previous experience in the restaurant or customer service sector within a fast-paced environment. Excellent communication skills, a focus on customer satisfaction, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customers.
• Maintain a customer-focused approach in all operations.
• Accurately schedule staff to meet customer demand.
• Support the team to ensure operational efficiency.
• Conduct regular store walks from the customer's perspective.

People

• Encourage staff to share suggestions and concerns.
• Provide performance feedback, set goals, and offer support.
• Create a positive team environment, treating all employees with dignity and respect, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales trends, popular products, and peak times, adjusting strategies accordingly.
• Ensure proper product merchandising and stock levels, supporting marketing campaigns.
• Coach employees on upselling and suggestive selling.
• Identify areas for improvement and motivate staff to focus on continuous improvement through incentives.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by remaining calm under pressure.
• Manage weekly stock orders and quality checks on incoming supplies.
• Oversee equipment maintenance and calibration schedules.
• Maintain optimal inventory levels.
• Handle opening and closing procedures.
• Ensure cleanliness and operational standards, including food hygiene, customer experience, speed of service, and hospitality.
• Implement and follow health and safety protocols, reporting incidents promptly to the Regional Manager.
• Be flexible to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• A flexible, disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Commitment to high standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures.