Shift Manager

Greggs plc; Gloucester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Shift Manager where you'll lead a team dedicated to exceptional customer service. You'll oversee shop operations, inspire your team, and ensure a great shopping experience for customers. Enjoy benefits like colleague discounts, paid breaks, and a pension scheme while working in a fun and inclusive environment.

Benefits

Colleague discount up to 50%

Free hot drinks while on shift

Paid breaks

Sharing 10% of profits with colleagues

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with contributions matched up to 7%

Confidential employee assistance app and helpline

Long service awards

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliable with natural leadership skills.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Serve customers in a fast and friendly manner.
• Prepare products and manage shop displays.

Skills

Leadership

Customer Service

Team Motivation

Job description

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first.

As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels; in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online.

While no two shifts will be the same, during a typical shift you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of options for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Colleague discount—enjoy up to 50% off your favourite Greggs products for you and a family member
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of our profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership skills and a passion for delivering exceptional customer service.

You’ll also support an inclusive culture—valuing diversity as a strength.

If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you. Apply now!

About us

At Greggs, we love what we do and have fun! Our culture—how we behave and support each other—is what makes us special. Everyone’s welcome here. We want all colleagues to feel valued and able to be themselves. More about us can be found here: Greggs Careers | About Greggs.

• Salary: £13.50 per hour, including a 20p band increment
• Frequency: Hourly
• Job Reference: greggs/TP/3941/43630
• Contract Type: Permanent
• Contract Details: Shift pattern and availability can be discussed at interview
• Closing Date: 30 June 2025
• Job Category: Retail
• Business Unit: Retail
• Location: 28 Kings Walk, Gloucester, United Kingdom