Restaurant Shift / Floor Manager

Tim Hortons; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

Tim Hortons is seeking a Restaurant Shift/Floor Manager for their Cardiff Queen Street location. The ideal candidate will have previous restaurant management experience, a strong customer focus, and excellent leadership skills. This role involves overseeing daily operations, ensuring customer satisfaction, and leading a team in a fast-paced environment.

Qualifications

• Previous experience managing restaurants.
• Good numeracy and literacy skills.
• Ability to work independently and as part of a team.

Responsibilities

• Lead by example in customer service and operational efficiency.
• Manage staff scheduling and performance.
• Monitor KPIs and maintain food hygiene standards.

Skills

Leadership

Customer Focus

Communication

Teamwork

Job description

Restaurant Shift / Floor Manager

Location: Cardiff Queen Street

Salary: £12.82+ Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are currently looking for an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis to maintain our exceptional brand. In return, you will be rewarded with a competitive salary, growth opportunities, and a rewarding career.

To apply, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a dynamic, fast-paced environment. Excellent communication skills, a strong customer focus, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you are passionate about leading a team, thrive on customer satisfaction, and have a healthy obsession with coffee, we would love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, treating customers as a top priority.
• Maintain a customer-focused approach in all aspects of restaurant operations.
• Ensure accurate staff scheduling to meet customer demand.
• Support the team to maintain operational efficiency.
• Conduct regular store walks from the customer's perspective.

People

• Encourage staff to share suggestions and concerns.
• Provide feedback on performance, set goals, and offer support and guidance.
• Create a positive team environment, ensuring all employees are treated with dignity and respect, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales trends, popular products, and peak times, adjusting strategies accordingly.
• Ensure products are correctly merchandised and adequately stocked, including marketing campaigns.
• Coach employees on upselling and suggestive selling techniques.
• Identify areas for improvement and motivate employees through incentives for continuous enhancement.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set a good example by remaining calm under pressure.
• Manage weekly stock orders, checking quality of incoming stock.
• Schedule preventative maintenance for equipment.
• Maintain optimal inventory levels.
• Oversee opening and closing procedures.
• Ensure cleanliness and operational standards, including food hygiene, customer experience, and speed of service.
• Implement health and safety protocols, reporting incidents promptly to the Regional Manager.
• Be flexible to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• A flexible and disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Maintain high standards of food hygiene and safety.
• Experience handling customer complaints.
• Adhere to health and safety procedures and instructions.