Shift Manager

TN United Kingdom; North Shields; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a leading company as a Shift Manager, where you'll inspire your team and ensure exceptional customer service. Enjoy competitive pay, generous colleague discounts, and a supportive culture that values diversity. Be part of a fun environment that celebrates milestones and offers various benefits.

Benefits

Competitive pay, paid weekly

Colleague discount up to 50%

Free hot drinks while on shift

Paid breaks

10% of all profits shared with colleagues

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with contributions matched up to 7%

Confidential employee assistance app and helpline

Qualifications

• Previous team supervisory experience in a customer-focused environment.

Responsibilities

• Inspire the team to deliver amazing results and maintain excellent standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products and ensure displays are fully stocked.

Skills

Leadership

Customer Service

Team Motivation

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job. We serve our customers across different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver amazing results and maintain the excellent standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our products, including making sandwiches and managing the ovens
4. Ensure displays are fully stocked with a variety of options for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay, paid weekly
• Colleague discount, allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks while on shift
• Paid breaks to recharge
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Colleague share plans to help you invest and save
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating career milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should be supportive of an inclusive culture, valuing diversity. If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you.

About us

Here at Greggs, we love what we do and have fun! Our culture is built on how we behave and support each other. Everyone’s welcome at Greggs—regardless of background, preferences, or beliefs. We want all colleagues to feel welcome and be themselves at work. You can read more about us here:.