Shift Manager

TN United Kingdom; Milton Keynes; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team as a Shift Manager where you will lead and inspire your colleagues to provide exceptional customer service. This role is perfect for those who thrive in a fast-paced environment and enjoy engaging with customers. You will play a crucial role in ensuring the shop runs smoothly, maintaining high standards, and motivating your team. With competitive pay, generous discounts, and a supportive culture that values diversity, this is an exciting opportunity to grow your career in a vibrant company that truly cares about its people.

Benefits

Colleague discount up to 50%

Free hot drinks

Paid breaks

Health and Wellbeing App

Holiday entitlement that grows with career

Colleague share plans

Pension scheme with matched contributions

Employee assistance app and helpline

Long service awards

Savings and discounts for shopping

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Serve customers in a fast and friendly manner.

Skills

Leadership

Customer Service

Team Motivation

Reliability

Education

High School Diploma

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, and make sure they have what they need to do an amazing job.

We serve our customers across a number of different channels: in-shop, delivery, Click+Collect, and drive-thru. You'll lead the way in making sure customers have a brilliant experience when shopping with us — whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing the ovens
4. Ensure our displays are fully stocked at all times, with plenty of choice for our customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off our products
• Free hot drinks to enjoy while on shift
• Paid breaks to recharge your batteries
• Sharing 10% of all our profits with colleagues
• Health and Wellbeing App providing Remote GP and Physiotherapy services
• Holiday entitlement that grows as your career progresses
• Colleague share plans to help you invest and save for your future
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating key milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable, demonstrate natural leadership abilities, and have a passion for delivering exceptional customer service. You should support an inclusive culture, recognizing and valuing diversity. If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you.

About us

Here at Greggs, we love what we do and have fun! Our culture — how we behave and support each other — makes us special. Everyone’s welcome at Greggs. Regardless of background, preferences, or beliefs, we want all colleagues to feel welcome and be themselves at work. You can read more about us here.