Shift Manager

Whistl UK Ltd; Lutterworth; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking proactive Shift Managers to lead depot operations in a dynamic environment. In this role, you will manage staff and resources, ensuring efficiency and high service standards. You’ll have the opportunity to develop your leadership skills while maintaining strong customer relationships and compliance with health and safety protocols. This role offers a chance to make a real impact while enjoying a range of benefits, including career development opportunities and a health cash plan. If you're ready to take the next step in your career, this is the opportunity for you!

Benefits

Annual leave enhanced with long service

Access to prestige benefits and rewards portal

Long service rewards

Health cash plan

Life assurance scheme

Career development opportunities

Employee Assistance Programme

Qualifications

• Strong verbal & written communication skills, adaptable to different audiences.
• Ability to analyse KPIs, report insights, and suggest improvements.

Responsibilities

• Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
• Communicate effectively with teams, providing clear updates on performance and objectives.
• Ensure all staff follow Health & Safety policies and report incidents accurately.

Skills

Verbal Communication

Written Communication

Decision Making

Problem Solving

Team Motivation

Task Prioritization

Organization

KPI Analysis

Tools

MS Office (Excel, Word, Outlook)

Job description

Has anyone ever told you that you’re outstanding at what you do? Are you an organised people-person who can lead from the front?

We’re looking for proactive Shift Managers to join our team in Lutterworth, working with internationally recognised, market-leading brands. In this role, you’ll develop your leadership skills, build confidence, and drive success in a fast-paced environment.

About the RoleAs a Shift Manager, you’ll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers.

If you have or are looking to develop your skills as a shift manager, team leader, shift supervisor, or similar role, we want to hear from you!

Key Responsibilities

Process and Cost & Resource Management

Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.

Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.Leadership & Staff Management

Communicate effectively with teams, providing clear updates on performance and objectives.

Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.

Deputise for the Operations Manager when needed. Customer Focus

Maintain strong relationships with internal and external stakeholders, understand customer needs, and ensure smooth operations and quick issue resolution. Health & Safety Compliance

Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.Consumables & Asset Control

Manage and report on consumables, ensuring optimal usage and availability.

Additional Information

Shifts Available:

Morning Shift: 6:00 AM - 2:30 PM

Evening Shift: 2:00 PM - 10:30 PM

Schedule Format: Any 5 days over 7

Benefits

Annual leave enhanced with long service.

Access to our prestige benefits and rewards portal.

Long service rewards: both financial and leave based.

Health cash plan.

Life assurance scheme.

Career development opportunities.

Access to a well-established Employee Assistance Programme provider.

And other excellent benefits you'd expect from a market leader.

Requirements

Strong verbal & written communication skills, adaptable to different audiences

Decision-making & problem-solving abilities

Skilled in team motivation, task prioritisation, and organisation

Ability to analyse KPIs, report insights, and suggest improvements

Knowledge of risk assessments & health & safety protocols

Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring

If you’re ready to take the next step in your career and make a real impact, apply for this Shift Manager role today