Shift Manager

TN United Kingdom; Lutterworth; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager in Lutterworth, where your leadership will drive success in a dynamic environment. You'll manage depot operations, ensuring efficiency and high service standards while developing your skills in a supportive team. This role offers the chance to make a real impact, with opportunities for personal growth and professional development. Enjoy a range of benefits and be part of a company that values teamwork, well-being, and excellence in service delivery.

Benefits

Annual Leave Enhanced with Long Service

Health Cash Plan

Employee Assistance Programme

Long Service Rewards

Access to Benefits Portal

Qualifications

• Experience in a shift management or leadership role.
• Ability to manage teams and resources effectively.

Responsibilities

• Oversee depot operations and manage staff during shifts.
• Ensure compliance with SLAs and SOPs while maintaining service quality.

Skills

Verbal & Written Communication

Decision-Making

Problem-Solving

Team Motivation

Task Prioritisation

Organisational Skills

KPI Analysis

Risk Assessment Knowledge

Tools

MS Office (Excel, Word, Outlook)

Job description

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Has anyone ever told you that you’re outstanding at what you do? Are you an organised people-person who can lead from the front?

We’re looking for proactive Shift Managers to join our team in Lutterworth, working with internationally recognised, market-leading brands. In this role, you’ll develop your leadership skills, build confidence, and drive success in a fast-paced environment.

As a Shift Manager, you’ll oversee depot operations during your shift, managing staff, processes, and resources to ensure efficiency, quality, and cost-effectiveness. Your leadership will help maintain high service standards for our customers.

If you have or are looking to develop your skills as a shift manager, team leader, shift supervisor, or similar role, we want to hear from you!

Key Responsibilities

Process and Cost & Resource Management

• Oversee all critical shift processes, ensuring compliance with SLAs and SOPs.
• Support shift supervisors in managing resources, workflows, and stakeholder coordination, allocating shift resources efficiently to balance cost control with service quality.

Leadership & Staff Management

• Communicate effectively with teams, providing clear updates on performance and objectives.
• Monitor attendance, conduct, and performance, offering coaching and development, and ensure staff receive proper training.
• Deputise for the Operations Manager when needed.

Customer Focus

• Maintain strong relationships with internal and external stakeholders, understand customer needs, and ensure smooth operations and quick issue resolution.

Health & Safety Compliance

• Ensure all staff, including agency workers, follow Health & Safety policies and record and report any incidents, accidents, or near misses accurately.
• Manage and report on consumables, ensuring optimal usage and availability.

Additional Information

Shifts Available:

Morning Shift: 6:00 AM – 2:30 PM

Evening Shift: 2:00 PM – 10:30 PM

Schedule Format: Any 5 days over 7

• Strong verbal & written communication skills, adaptable to different audiences
• Decision-making & problem-solving abilities
• Skilled in team motivation, task prioritisation, and organisation
• Ability to analyse KPIs, report insights, and suggest improvements
• Knowledge of risk assessments & health & safety protocols
• Proficient in MS Office (Excel, Word, Outlook) and other IT systems for performance monitoring

If you’re ready to take the next step in your career and make a real impact, apply for this Shift Manager role today!

About Company

We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.

We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.

We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.

We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

• Annual leave enhanced with long service.
• Access to our prestige benefits and rewards portal.
• Long service rewards: both financial and leave based.
• Health cash plan.
• Access to a well-established Employee Assistance Programme provider.
• And other excellent benefits you'd expect from a market leader.