Shift Manager

Harry Ramsden's Group Limited; Lancashire; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Cycle to Work

Staff meals

Discounts

NEST Pension

EAP

Job summary

Harry Ramsden’s Group Limited is hiring a Shift Manager to lead shifts, uphold high service standards and ensure excellent guest experiences. You will work closely with the management team to drive operational excellence in a fast-paced restaurant environment.

The role requires hands-on leadership, strong communication, and a passion for delivering great food and customer service. We offer training and development to help you grow as a leader within the business.

Qualifications

• Experience managing teams in a restaurant or fast-food environment.
• Strong communication and organisational skills.
• Hands-on, approachable leader.
• Passionate about delivering great customer experiences.

Responsibilities

• Lead and motivate the team during shifts
• Ensure high standards of service, cleanliness and food quality
• Support health & safety, stock control and shift administration
• Act as a role model for our values and service standards
• Support the management team in delivering operational excellence

Skills

Team leadership

Communication

Organisational skills

Customer focus

Job description

Shift Manager

Harry Ramsden’s Group Limited

At Harry Ramsden’s, we have been serving up World Famous Fish and Chips since 1928 — over 90 years of quality, heritage and passion. We are looking for an experienced Shift Manager to support the management team and help take our site to the next level by leading shifts, maintaining high standards and delivering outstanding guest experiences.

Join us and be part of our mission:
To be the world’s leading brand in traditional British fish and chips, loved globally for our quality, heritage and unforgettable experience.

If you are passionate about food, enjoy leading teams and thrive in a fast-paced hospitality environment, this could be the role for you. We provide ongoing training and career development to help you grow your leadership skills.

Our Values in Action

• Entrepreneurship & Innovation – Supporting new ideas and finding practical ways to improve service and shift efficiency
• Resilience – Staying calm, focused and positive during busy periods and unexpected challenges
• Passion – Taking pride in great food, great service and great standards
• Customer Focus – Ensuring every guest receives a warm welcome and a consistently great experience
• Accountability – Taking responsibility for shift performance, standards and team conduct
• Collaboration – Working closely with kitchen and front-of-house teams to deliver seamless service
• Sustainability – Supporting responsible practices, waste reduction and safe ways of working

As a Shift Manager, you will:

• Lead and motivate the team during shifts
• Ensure high standards of service, cleanliness and food quality
• Support health & safety, stock control and shift administration
• Act as a role model for our values and service standards
• Support the management team in delivering operational excellence

About You

• Experience managing teams in a restaurant or fast-food environment
• Strong communication and organisational skills
• A hands-on, approachable leader
• Passionate about delivering great customer experiences

Employee Benefits

• Cycle to Work Scheme & PC World / Curry’s Tech Scheme (salary sacrifice)
• Retailer discounts & discounted days out
• Paid birthday day offFree meal when on shift & staff food discounts
• Stream
• NEST Pension Scheme
• WISDOM Employee Assistance Programme

We look forward to welcoming you to a team of dedicated, hardworking people who take pride in delivering great fish and chips and outstanding customer service every day.