Shift Manager

TN United Kingdom; Knowsley; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Shift Manager and be part of a dynamic team dedicated to exceptional customer service. In this role, you'll inspire and motivate your team, ensuring a brilliant shopping experience across various channels. With a focus on maintaining high standards and a clean environment, you'll lead by example while preparing popular products. The company values diversity and inclusivity, creating a supportive culture where everyone can thrive. If you're passionate about leadership and customer satisfaction, this opportunity is perfect for you.

Benefits

Colleague discount

Free hot drinks

Paid breaks

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme

Employee assistance app and helpline

Long service awards

Savings and discounts

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Reliable with natural leadership abilities.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Lead by example and serve customers in a fast and friendly manner.

Skills

Leadership

Customer Service

Team Management

Communication

Education

High School Diploma

Job description

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About the role

Join us as a Shift Manager and you’ll be part of a team that loves putting customers first. As part of the management team, you’ll be responsible for looking after the shop when the Manager isn’t around. You will engage and motivate the team, ensuring they have what they need to do an excellent job. We serve our customers across various channels: in-shop, delivery, Click+Collect, and drive-thru. You’ll lead the way in making sure customers have a brilliant experience when shopping with us—whether they order in store or online. During a typical shift, you can expect to:

1. Inspire the team to deliver excellent results and maintain high standards of the shop
2. Lead by example and serve our customers in a fast and friendly manner
3. Prepare our popular products, including making sandwiches and managing ovens
4. Ensure displays are fully stocked with a variety of choices for customers
5. Keep the shop clean, tidy, and presentable

What we can offer you

• Competitive pay paid weekly
• Colleague discount allowing you and a family member to enjoy up to 50% off Greggs products
• Free hot drinks while on shift
• Paid breaks to recharge during your shift
• Sharing 10% of all profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Colleague share plans to help you invest and save for your future
• Pension scheme with up to 7% employer contributions
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating key milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You’ll be reliable with natural leadership abilities and a passion for delivering exceptional customer service. You should support an inclusive culture, valuing diversity. If you have previous team supervisory experience in a customer-focused environment and meet the availability requirements, we want to hear from you.

About us

At Greggs, we love what we do and have fun! Our culture is about supporting each other and behaving positively. Everyone’s welcome, regardless of background, preferences, or beliefs. Learn more about us here: [link].