Shift Manager

Glenshire; Inverness; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Manager to lead their Pizza Hut operations. In this dynamic role, you will be the captain of daily shifts, ensuring customer satisfaction and team motivation. Your leadership will foster a culture of collaboration and excellence, as you oversee operations, coach your team, and prioritize customer needs. This is a fantastic opportunity to grow within a family-owned business that values its employees and customers alike. If you are passionate about the food service industry and ready to take on a leadership role, this position is perfect for you.

Qualifications

• Experience in food retail or service industry preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Ensure smooth shifts and customer satisfaction.
• Lead and coach team members effectively.

Skills

Team Leadership

Customer Service

Communication Skills

Problem-Solving

Education

Experience in Food Retail

Strong Interpersonal Skills

Job description

Shift Manager - Pizza Hut at Glenshire Group

About Glenshire Group

Glenshire Group is a Scottish family-owned conglomerate based in Fife. Established in 2020, it consolidates various business interests across sectors such as Retail (Eros Retail), Hospitality, Property, Cleaning Hygiene & Business Supplies (Disruptive Brands), Online and Frozen Drinks (Skwishee). We are currently recruiting Team Leaders as we expand our Pizza Hut operations.

Reports To: Restaurant General Manager

Position Overview

As a Shift Leader, you are the daily captain, ensuring smooth shifts, satisfied customers, and motivated team members. You value collaboration and organization.

Functional Responsibilities:

1. Identify and resolve workstation bottlenecks.
2. Ensure all products served meet quality standards.
3. Oversee effective preparation of workstations for peak periods.
4. Follow and coach others on restaurant safety procedures.
5. Actively seek information on financial and customer satisfaction measures.
6. Demonstrate accountability for sales growth.

Leadership Responsibilities:

1. Lead by example, providing ongoing coaching to the team.
2. Communicate effectively with team members.
3. Train new team members.
4. Oversee team during shifts.
5. Work efficiently around problems.
6. Learn from mistakes, demonstrating a growth mindset.
7. Respectfully coach and direct team members.

Culture Responsibilities:

1. Champion Yum!’s culture and values.
2. Prioritize customer needs over tasks.
3. Handle customer issues promptly, demonstrating positive energy.
4. Make decisions that benefit customers.
5. Coach team on resolving customer issues.
6. Foster positive relationships with team members and customers.
7. Embrace a culture of recognition.

Educational & Experience Requirements:

1. Experience in food retail or service industry preferred.
2. Ability to exceed customer satisfaction expectations.
3. Strong communication and interpersonal skills.