Shift Manager

TN United Kingdom; Derby; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Shift Manager to join their dynamic team. In this role, you will oversee operations during shifts, ensuring exceptional customer service and team motivation. You'll lead by example, preparing products and maintaining a welcoming environment. With a focus on inclusivity and support, this company values diversity and encourages all colleagues to be themselves. Enjoy competitive pay, generous discounts, and a range of benefits that support your well-being and career growth. If you're passionate about delivering excellent service and leading a team, this is the perfect opportunity for you.

Benefits

Colleague discount up to 50%

Free hot drinks during shifts

Paid breaks

10% profit sharing

Health and Wellbeing App

Growing holiday entitlement

Colleague share plans

Pension scheme with matched contributions

Employee assistance app and helpline

Long service awards

Qualifications

• Reliable with leadership abilities and a passion for customer service.
• Experience in a customer-focused environment is essential.

Responsibilities

• Inspire the team to deliver excellent results and maintain high standards.
• Ensure customers have a brilliant experience whether in-store or online.

Skills

Customer Service

Leadership

Team Motivation

Education

Supervisory Experience

Job description

About the role

Join us as a Shift Manager and be part of a team that prioritizes customers. As part of the management team, you'll be responsible for overseeing the shop when the Manager isn't present. You'll engage and motivate the team, ensuring they have what they need to excel. We serve customers across various channels including in-shop, delivery, Click+Collect, and drive-thru. Your role will be to ensure customers have a brilliant experience whether they order in-store or online. Typical shift responsibilities include:

1. Inspiring the team to deliver excellent results and maintain high standards
2. Leading by example and serving customers efficiently and courteously
3. Preparing products, including making sandwiches and managing ovens
4. Ensuring displays are fully stocked and appealing
5. Maintaining a clean, tidy, and presentable shop environment

What we can offer you

• Competitive pay paid weekly
• Colleague discount up to 50% off Greggs products for you and a family member
• Free hot drinks during shifts
• Paid breaks to recharge
• Sharing 10% of profits with colleagues
• Health and Wellbeing App offering Remote GP and Physiotherapy services
• Growing holiday entitlement as your career progresses
• Colleague share plans for investing and saving
• Pension scheme with contributions matched up to 7%
• Confidential employee assistance app and helpline for wellbeing support
• Long service awards celebrating milestones
• Savings and discounts for shopping, leisure, and wellbeing

About you

You should be reliable with natural leadership abilities and a passion for delivering exceptional customer service. Supporting an inclusive culture that values diversity is important. If you have previous supervisory experience in a customer-focused environment and meet the availability requirements, we encourage you to apply.

About us

At Greggs, we love what we do and have fun! Our culture is about how we behave and support each other. Everyone’s welcome, regardless of background, preferences, or beliefs. We want all colleagues to feel welcome and be themselves at work. More about us can be read here.