Shift Manager

DPDgroup; City of Edinburgh; On-site; GBP 30,000 - 45,000; Full time

Job summary

DPDgroup is seeking an experienced Shift Manager to enhance depot operations. This role involves collaborating with drivers to ensure outstanding service delivery while achieving depot targets and maintaining KPIs. The ideal candidate will demonstrate strong people management skills and the ability to lead in a fast-paced transport environment.

Benefits

Holiday trading

Enhanced maternity and paternity packages

Free life assurance (4x salary)

Health kiosks at various locations

Vitality at Work

Free onsite parking

Discounted shopping at numerous retailers

Milestone days off

Free eye tests

Qualifications

• Experience in a fast-paced operation with proven people management skills.
• Ability to motivate and lead a high-performing team.
• Proficiency in producing reports and analyzing data.

Responsibilities

• Achieving depot targets for Core Routes and Stops Per Route.
• Maintaining ongoing communication with drivers to resolve issues.
• Setting and monitoring Key Performance Indicators (KPIs).

Skills

People management

Communication

Decision making

Problem solving

Time management

Data analysis

Tools

Google Chrome applications

Job description

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We are currently recruiting for an experienced Shift Manager to help strengthen our depot operations management team.

In this role, you will work closely with our self-employed Owner Drivers (ODs) and Employed Drivers, building strong relationships with them and keeping the drivers engaged, well-managed, and motivated to ensure outstanding service is delivered.

Key responsibilities include:

• Achieving depot targets for Core Routes
• Achieving depot targets for Stops Per Route (SPR)
• Properly setting all other delivery & collection routes
• Ensuring drivers scan and load their vans for delivery safely, timely, and efficiently
• Maintaining ongoing communication with drivers to resolve issues
• Providing adequate resources for ad-hoc collections via your pool of drivers or couriers/agencies
• Completing all relevant documentation and systems accurately, in line with company and legislative requirements
• Setting and monitoring Key Performance Indicators (KPIs) including Service, Cost, Productivity, Transport, and Health & Safety
• Achieving "Depot Clear" in line with depot targets

Qualifications

What we’re looking for:

You should have experience in a fast-paced operation with proven people management skills, involving direct accountability for motivating and leading a high-performing team, ideally within a transport setting. Additionally, you will have:

• Strong communication skills with the ability to inspire, motivate, and manage a team
• Decisive decision-making, problem-solving, and time management skills
• High resilience, self-motivation, and flexibility
• Excellent computer skills, including proficiency with Google Chrome applications
• Ability to produce comprehensive reports and analyze data
• Vigilance against unscrupulous activity and the ability to take swift, appropriate action
• Alignment with DPD core values: Passion, Respect, Honesty, Flexibility, Caring, and Accountability

Additional Information

About our Benefits:

We value our people as the heart of our business. Our benefits include, but are not limited to:

• Holiday trading
• Enhanced maternity and paternity packages
• Free life assurance (4x salary) upon joining the pension scheme
• Health kiosks at various locations
• Vitality at Work
• Free onsite parking
• Discounted shopping at numerous retailers, including up to 5% off supermarket shopping
• Milestone days off to celebrate with family and friends
• Free eye tests and support with glasses for employees who use screens regularly